Bp Comms Consent

You must enrol a patient's mobile phone number and record their consent before they can receive Bp Comms messages from your practice.

Because Bp Comms allows you to send more than just appointment reminders, Best Practice Software recommend that your practice review its consent process and determine any changes that may be required. Review Understanding Bp Comms Consent for FAQs and options about managing patient consent before and after your practice upgrades to Indigo SP1.

How does Bp Premier handle consent when I run a mail merge?

When you run a bulk message sendout like clinical or appointment reminders, Bp Comms will default the message method for each patient based on:

  • what the patient has consented to receive (set in demographics)
  • the practice's preferred method (set in Configuration > Bp Comms).

After you select your schedule criteria, Bp Comms will show the breakdown of how many patients will receive messages of each type (for example 1 SMS message and 9 letters).

Send reminders breakdown

See Send clinical reminders for more information.

Record patient consent and enrol in Bp Comms

  1. Search for the patient using any of the patient search methods: File > Open Patient, View > Patient, or press F2.
  2. Click View details to open the Patient details screen.
  3. If the patient does not have a Mobile Phone number recorded, you must record a valid number before you can click Bp Comms Consent.
  4. BpComms Mobile Number

  5. Click Bp Comms Consent on the right-hand side of the screen.
  6. BpComms Consent Button

  7. The Bp Comms Consent window will appear.
  8. Set consent

    Bp Comms Consent

  9. Under Consent Options, tick the Bp Comms message types that the patient consents to receive. Ticking a message type will enable other buttons in this window.
  10. If you need to store a signed consent form for the patient, click Open Bulk Document Import to scan and import the signed consent form into Bp Premier.
  11. Note: A user will need permission to access the Bulk Document Import tool. See Import bulk clinical documents for more information.

  12. Click Link to signed consent. The Select signed consent window will appear.
  13. Select Signed Consent screen

  14. Tick the form you want to link to as the most recent and correct consent and click Select to return to the Bp Comms Consent window.

Enrol in SMS

  1. Under Consent Status, you can change the Mobile Phone number.
  2. The number must be in the Australian format of ‘0400 000 000’ (with or without spaces). The number must not have a ‘+’ or ‘61’ prefix. Incorrectly formatted numbers will be rejected by the message provider service and will not be delivered.

  3. Click Enable to verify the patient's mobile number. The action required by the patient will depend on your Consent/Enrolment settings in SetupConfiguration
    • If Send patient SMS when enabling and Mobile number verification is required are both unticked, the patient receives no enrolment message, no patient action is required, and SMS enrolment is complete.
    • If Send patient SMS when enabling is ticked, the patient will receive an enrolment SMS message but no further action is required. SMS enrolment is complete.
    • If Mobile number verification is required is ticked, the Verification Required window will appear, summarising the patient's Bp Comms consent. Click Send to send a validation code to the patient's mobile phone, and enter the code into the box that appears. Bp Premier will validate the code and SMS enrolment is complete.
    • Note: Best Practice Software recommend mobile number verification to ensure that the intended patient receives messages from your practice.

      Enrolment Verification Code

  4. Click Save.