Set up results importing

This article describes how to set up import of pathology and radiology results and electronic documents received through third party messaging providers. You can set up more than one third party provider for this purpose.

Download Guide

How results are imported

Divert different labs to different folders

Results are imported to a folder on the Bp Premier server, or another machine in the network you nominate. Best Practice Software recommends that you set up a separate folder on the server for these files to be downloaded to (for example, 'c:\Results'). While not necessary, Best Practice Software also recommend that you have a separate subfolder for each pathology and radiology provider your practice receives results from. Separate folders can make it easier to diagnose download problems.

However, some messaging providers require specific paths, and Best Practice Software recommend that you liaise with the messaging provider's support to assist you with the settings required.

Import results

There are two ways of importing results into Bp Premier:

  1. Set up Bp Premier to automatically import results on the server. Bp Service will check every five minutes to see if there are any results and reports in any of the folders indicated in the Report file search paths, and if found will import them into Bp Premier. See Set up Bp Service for more information.
  1. Select View > Incoming Reports from the main Bp Premier screen. This will force an import of any results and reports found in any of the folders indicated in the Report file search paths. See Understanding the pathology workflow for more information.

Matching patients and users to results

  • If the system can match the result to a patient and a doctor the results will appear automatically in the Doctor’s Inbox.
  • If results cannot be matched to a patient and/or doctor they will remain in the View > Incoming screen and will need to be matched manually.

Failed result imports

If Bp Premier fails to successfully import a result file three times, on the third attempt an internal message is sent to the practice manager stating the import filename, the machine on which the import failed, and the sending facility (if known). If there is no practice manager user recorded, Bp Premier will message active principal doctors.

Result files that fail to import are moved to C:\ProgramData\Best Practice\Unprocessed. ‘C:\ProgramData’ depends on the version of Windows.

Set up results importing

Perform the following procedure on the server or workstation you will use to receive incoming results. This is usually but not necessarily the Bp Premier server.

Enable results import

  1. Select SetupConfiguration from the main Bp Premier screen and select the Results Import tab.
  2. Configuration for results import

  3. Set the following fields:
  4. Field


    Import investigation reports on this computer

    Tick this checkbox. This would usually be the Bp Premier server only.

    Note: Don't set up two computers to import results. Results import may conflict between the two machines.

    Don't allow unallocated reports into Inbox

    Tick if you do not want to forward results that have not been allocated to a patient to a provider's inbox.

    If ticked, someone in the practice should be allocated the task of checking for unallocated results on a daily basis from the View > Incoming reports screen.

    Add header to incoming letters

    Referrals and other letters received electronically usually have a patient's name and address and the top and don't need to show the header visible on results.

    Tick if you want to see the results header as well as the address shown on the letter.

Set default storage locations

  1. Click the Set storage locations button. The Report Location screen will be displayed.
  2. Report location

  3. By default, each result type stores in Correspondence In. You can change the store location to Investigations.
  4. If you need to add a new report location for your practice (for example, a unique type of referral), click Add from the Report Location screen. Type the Report name and select a default store location from the Store in field. Click Save to return to the Report location screen.
  5. The Report name will be matched against the content of the report and identified accordingly. When processing reports from the provider Inbox, the Inbox indicates where the report will be saved in the patient’s file: Correspondence In or Investigations.

  6. Click Close to return to the Configuration screen.

Add download paths

  1. Click Add next to the Report file search paths. A file explorer will open.
  2. Browse to and select the folder to download the report. Click Ok.
  3. Repeat steps 7–8 for each path where results are being downloaded to.
  4. Complete the rest of the fields in the Results Import tab:
  5. Field


    Keep HL7 and PIT files after import

    Only tick this box if advised to do so by General Products Support to diagnose an issue with importing reports.

    Report file extensions

    Most labs will use the standard extension for their results file. However, additional file extensions can be added here if required for a lab.


    Some labs require that an acknowledgement is sent back to the lab to confirm that the result has been received. See Set up results acknowledgement for more information.

    Number of months to display in Investigation reports list

    Defaults to 1 month, but you can extend the default month range.

    Number of months to display in Inbox follow up list

    Defaults to 12 months, but you can extend the default month range.

    Enable polling for insurance reports (UHG)

    medEbridge is a UHG proprietary system that communicates between Bp Premier and UHG to electronically complete insurance reports.

    Tick this checkbox to enable UHG functionality and enter the login password. See medEbridge for more information.

    Include BDI documents in the Incoming reports list

    Tick this checkbox to view documents that are scanned or imported via the Bulk Document Import utility (BDI ) in the Incoming reports screen.

  6. Click Save to save your results import configuration.