Bp Comms from the patient record

If you have upgraded to Indigo Service Pack 1, you can send SMS  messages to patients from the patient record. You can also add or review contact notes associated with reports, correspondence, clinical images, and enhanced primary care.

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You can use contact notes to record any attempted patient contact, whether successful or not. For example, if you have explained a care plan to a patient, a contact note can quickly record the details. See Understanding contact notes for more information.

Do contact notes replace notes?

Prior to Indigo SP1, notes could be used to record ad hoc details about documents in the patient record. Contact notes perform a similar function, but record more comprehensive details. Contact notes also allow information to be recorded about a patient without requiring permission to access the patient record.

How do I see contact notes in the patient record?

Notes are added automatically to Correspondence, Investigation reports, and Clinical images when a user carries out clinical actions, such as sending a reminder or following up an investigation result. You can also manually record a note in these sections and Enhanced Primary Care.

If a contact note is attached to an item in the record, a 'Y' will appear in the Note column:

Note in patient record

Select the item and click Record Note from the row of buttons to view all attached notes, or to record a new contact note. See Add and review contact notes for more information.

What happens to notes when I move a document?

When you move a document from one section to another, all contact notes attached to the document are also moved. The contact note Reason is updated to reflect the new section.

How do permissions affect contact notes?

To view and create contact notes, a user needs the Send Bp Comms Messages permission set to 'Allowed'.

In addition, the ability to view and modify contact notes in the patient record is determined by the corresponding permission. For example, to view Correspondence in contact notes, the user must have the Correspondence In permission set to 'View only' or greater. To delete a contact note linked to an investigation report, the user must have the Investigation reports permission set to 'Add / Edit / Delete'.

Send an SMS message to a patient

  1. Select Bp CommsSend patient message from the menu. The Send message window will appear.
  2. Send message from patient record

  3. Review the patient consent (green checkboxes) and ensure that the patient has consented to receive the type of message you are about to send.
  4. Select the Template you want to use.
  5. Modify the text if the template permits and click Send. The message will be forwarded to the messaging service.

Patient consent

The Patient Consents to Receive section shows the message types to which the patient has consented, if any. Consent displayed here provides guidance only to the provider. You can send a Bp Comms message from the patient record even if the patient has consented to receive only appointment reminders. Providers must use their discretion in determining whether a Bp Comms message is appropriate regarding the patient's consent. See Bp Comms Consent for more information.

Best Practice Software recommend creating specific Bp Comms templates for any standard messages sent from the patient record and indicating this in the template name.