Update or check your Bp Premier licence

This licence key normally expires each year on the licence anniversary. You should receive a renewal invoice from the Best Practice Software relationship support team about one month before the licence is due for renewal. After your payment has been received and processed, an email will be sent to the principal contact for your practice with the updated licence key.

Licensing changes in Indigo SP1 and SP2

Changes were introduced in Indigo Service Pack 1 to better communicate to users when hours booked for a part-time doctor have exceeded the limitations of your Bp Premier licence. These changes were adjusted in Indigo Service Pack 2.

The following alerts may appear when booking an appointment or an appointment commences from the waiting room.

The provider has more than 25 hours booked within 7 days

This practitioner is part-time only and this appointment will be in excess of the 25 hours/week threshold.

As they have not averaged more than 25 hours/week over the last month, more appointments may be scheduled, however, if this practitioner averages more 25 hours/week in a month, the practitioner’s user account should be changed to full-time

This alert indicates that the provider has exceeded the 25-hour limit within the seven days prior to the booked appointment, and gives the practice an 'advance warning'. The practice may need to make sure when booking appointments for the next couple of weeks for this provider that the limit is not exceeded again.

You will still be able to book appointments for this provider. However, users will continue to receive this alert until the total for the previous seven days falls below 25 hours, or the provider upgrades to a full-time licence.

Note: This check is no longer performed if you have upgraded to Indigo Service Pack 2.

The provider averages more than 25 hours a week over the last 28 days

This practitioner is part-time only and this appointment will be in excess of the 25 hours/week threshold.

As they have averaged more than 25 hours/week over the last month, this user should be changed to a full-time practitioner.

Please contact Best Practice Software if this practice requires more full-time licenses.

This alert indicates that the provider has a recent history of averaging more than 25 hours of appointments a week, and the practice should consider obtaining a full-time licence for this provider.

You will still be able to book appointments for this provider. However, users will continue to receive this alert until the average weekly hours for the previous month falls below 25 for the provider, or the provider upgrades to a full-time licence.

Note: If you have upgraded to Indigo Service Pack 2, Bp Premier will consider the Sunday immediately following the booked appointment to be the end of the current weekly period. 28 days will be counted back from this Sunday to calculate the average weekly hours.

EXAMPLE

Jane is a part-time doctor who has been booked for 25 hours, 25 hours, and 28 hours in the first three weeks of March, due to a recent uptake of patients in the local area. In the fourth week of March, she is booked for 24 hours of appointments.

In the third week, when a user books the appointment that exceeds the 25-hour total, the first alert will appear, informing the practice of the one-off instance where the 25-hour limit has been exceeded. This alert will reappear for all appointments booked in that week that add to the running 7-day total over 25 hours.

In the fourth week, as soon as an appointment is booked in which the weekly average for the past 28 days exceeds 25 hours, the second alert will appear, even though Jane is only booked for 24 hours that week. The alert will reappear for each appointment until the running 28-day weekly average falls below 25 hours.

How are the total and historical average values calculated?

The 7-day total or the 28-day weekly average is calculated based on the appointment time you are trying to book. If the appointment is a few days or weeks into the future, the 7-day total and the 28-day historical average are calculated from the date and time of the appointment, not the time from when the appointment is booked.

A provider might have only a few hours booked in a week, but an appointment would still trigger the weekly average alert if the provider had a large number of hours booked earlier in the month, for example.

Has the licence key changed for SP1?

Yes. The licence key for Indigo Service Pack 1 or later is now 36 characters long (nine sets of four). Prior to Indigo SP1, the Bp Premier licence key was 20 characters long (five sets of four).

Build Number

Version name

Licence key looks like

1.8.4.642

Summit

6HMG-HMKQ-EDAU-HYYY-HN1R

 

 

 

 

 

1.8.5.754

Lava

1.8.6.801

Lava SP1

1.8.7.804

Lava SP2

1.8.8.810

Lava SP3

1.9.0.846

Indigo

1.9.0.856

Indigo Revision 1

1.9.1.863

Indigo SP1

HMII-IIIS-6HHH-M4GG-GH5R-EE4B-MMH2-HHY3-12ER

1.9.1.864

Indigo SP2

When you update your subscription with Bp Premier, Best Practice Software Sales will issue you two licence keys, a long key and a short key. The key you enter into Bp Premier Practice Details will depend on which version of the software you are running.

An Indigo SP1 installation will not accept a pre-SP1 licence key (including Indigo Rev 1), and an earlier version of Bp Premier will not accept an SP1+ licence key.

How do I know which version I'm running?

From within Bp Premier, select HelpAbout from the menu.

Inspect the Version and Build No. fields. If the Version field is not present, you can determine the version from the Build No, using the table of build numbers above.

Update a licence key

Even though the licence keys are different for Bp Premier versions Indigo SP1 and later, the process of entering a licence key is the same.

  1. Select Setup > Practice details from the main Bp Premier screen.
  2. The top of this window shows your Site ID, how many full time and part time doctors your practice is licenced for, and when the licence expires.

  3. Click the Change button at the top right of the window. The Practice details screen will appear.
  4. Your practice Site ID will show in the Site ID Number field and your current Licence Code (if any) will also be displayed. If you were currently working with an evaluation version and have now received a licence key, untick the evaluation only field to active the Site ID Number and Licence Code fields.
  5. To enter or update the licence key, click in the Licence Code field and replace the existing code with the new code received from Best Practice Software Sales. Click Save button to update the details.
  6. Check the details at the top of the screen to ensure that the number of licenced doctors and the licence expiry date correspond with the email you have received and are correct.
  7. Press Save to complete the process and return to the Practice Details window.
  8. Click Close to return to Bp Premier.