Configuring Medicare Certificates

Installing New Medicare Certificates

You must set up your Medicare Australia Online (MAOL) certificates before using online claiming in Bp Premier. Contact Medicare eBusiness centre on 1800 700 199 to obtain the application forms to register for MAOL.

What If I Have Existing Medicare Certificates Installed?

If you have auto-renewing certificates follow the steps in Renew site certificates.

If you do not have auto-renewing certificates and have already installed Medicare certificates on your system and have received a new CD and PIC passphrase, there are a few additional actions to perform before installing the new certificates. If you do not have any certificates installed on your system, move on to the next step.

  1. On your server machine open Bp Premier and navigate to Setup > Configuration > Online claiming.
  2. Note the value stored in the Path to certificate store field.
  3. Close Bp Premier
  4. In Windows Explorer navigate to the path where the certificate store is located.
  5. Right-click the folder and select Properties > Sharing. Remove the sharing for this folder so that it is no longer visible over the network.
  6. Rename the HIC.PSI file to HIC.old (or similar) by right-clicking and choosing Rename.
  7. Rename HIC.PSI file

Import the Medicare Certificates on Your Server

Follow these instructions to install new MAOL certificates. These instructions must be performed by a user with Allow access on the Configuration permission. Perform these instructions on your server machine.

  1. Log in to Bp Premier and navigate to SetupConfigurationOnline claiming.

    Online claiming icon

  2. Click Change. The Path to certificate store screen appears.

    Path to certificate store screen

  3. Click the ellipse button [...] and browse to the path where you want to create your certificate store. This is typically C:\ProgramData\BPOnline.
  4. Take a note of the store path as it is required later.
  5. Click Save. Bp Premier will prompt that the certificate store does not exist and ask ‘Would you like to create one now?'
  6. Click Yes to create the store. You are prompted for a password for the certificate store. This password MUST be the same as the password provided to you from Medicare with your certificates. This is called your Personal Identification Code (PIC).

    Note: Do not misplace this password. You are responsible for this password; Best Practice Software cannot retrieve this for you.

  7. Click Import Medicare certificate. The HeSA Certificates screen appears.
  8. The Folder where certificates can be located field points to "C:\Program Files\Best Practice Software\BPS\MedicareCerts\" by default, navigate to this path if this is not selected. The window displays Medicare Australia certificates in that folder.

    HeSA Certificates Window

  9. Work through the list selecting each certificate and clicking Attach. If the certificate is imported successfully, Bp Premier will display 'The certificate was successfully imported'.
  10. Click Close to close the HeSA Certificates screen. Keep the Configuration screen open.
  11. The next steps require your Medicare practice certificates:
    1. If you received your certificates on a CD, insert the CD into your computer.
    2. If you download your certificates from the certificates Australia web site, ensure they are accessible from this computer.
  12. Click Import site certificates. The HeSA Certificates screen appears.
  13. Click Change folder, browse to the CD drive or the folder where your downloaded certificates are located and click OK. The HeSA Certificates screen displays any site certificates found in that location.

    HeSA Certificates Window

  14. Select fac_encrypt.p12 and click Attach. A message will display showing if the certificate was successfully imported. Repeat for fac_sign.p12.
  15. Click Close.
  16. Click Check certificate expiry. The HeSA Certifcates screen appears.

    Medicare Certificate Expiry

  17. There should be at least five items listed similar to those on the example above. Two should mention 'Medicare Australia’ in the Certificate owner column (these are Medicare Australia’s certificates) and two should mention the clinic name (in the example, 'Location 173').
  18. Check that all the Expiry dates are future dates.
  19. Press Cancel to return to the Configuration screen.
  20. Press Save.

Share Your Certificate Store Path

Share your certificate path store on your server so that all machines that utilise Medicare functionality can use the same certificates. Perform these steps on your server machine.

  1. Open Windows file explorer and browse to your certificate path store. This was noted previously when importing certificates and is typically C:\ProgramData\BPOnline.
  2. Share the certificate store path so that it is visible to other machines on the network.
  3. Note: Your practice's IT support can help if you are unsure how to share folders and change access permissions.

  4. Give all Windows users who access Bp Premier ‘full control’ permissions to the folder and its contents.

    HIC.psi file - give 'Everyone' 'Full Control'

  5. Note the UNC path to the shared folder, for example, \\Desktop123\bponline, this is the store path you need to enter on all client machines.

Set up Medicare Certificates on Workstations

Perform these steps on every workstation that will utilise Bp Premier Medicare functionality.

  1. Log in to Bp Premier and navigate to SetupConfigurationOnline claiming.

    Online claiming icon

  2. Click the Change button.
  3. Enter in the UNC path to the certificate store on your server; this is the store path shared from your server.

  4. Click Save.
  5. Click Check certificate expiry. If sharing has been set up correctly for the certificate store, Bp Premier will display the certificates and their expiry dates.

Renew Medicare Site Certificates

The following steps explain how to renew your Medicare site certificates. If you do not have auto-renewing Medicare certificates on your system, follow the steps outlined in What If I Have Existing Medicare Certificates Installed?

Before You Begin

  • Perform the instructions on the Bp Premier server machine with the certificate store installed (the file HIC.psi).
  • If you have installed the PKI certificate manager, the certificates automatically update. There should be no need to perform the following steps.
  • If you have auto-renewing certificates, do not remove the old certificate as this will cause errors.

Download Your Site Certificates

  1. Open the following link in an internet browser: Certificates Australia.
  2. Enter at least one of the following and click Search!:
    • First Name of person registered against the site certificate
    • Surname or RA Number
    • Email address registered against the site certificate (email is the quickest search)
    • Organisation name registered against the site certificate.
  3. Verizon Certificate Search

    Click Click here for search tips for guidelines on effective searches and using the * wildcard.

  4. Any matching certificates will be returned. Click Download next to the Signing Certificate and the Encryption Certificate and download both files to a known location. You will need to supply the location of these certificates in the final step.
  5. Details have been blanked in the example below.

    Verizon Certificates Returned

Renew Your Site Certificate

Now that you have downloaded your new certificate import it using Bp Premier.

  1. Log in to Bp Premier and navigate to SetupConfigurationOnline claiming.

    Online claiming icon

  2. Click Import site certificates. The HeSA Certificates screen appears.
  3. Click Change folder, browse to where your downloaded certificates are located and click OK. The HeSA Certificates screen displays any site certificates found in that location.

    HeSA Certificates Window

  4. Select fac_encrypt.p12 and click Attach. A message will display showing if the certificate was successfully imported. Repeat for fac_sign.p12.
  5. Click Close.

Set up Medicare Certificates. Configure Medicare Certificates. Install Medicare Certificates. Online claiming certificates. Import Medicare certificates.