Managing Provider Numbers for Medicare Online Claiming (MOC)

This page details how to update or change Provider Numbers for Medicare Online Claiming if a mistake as been made.

NOTE  If a Provider ID record that is associated to Medicare Online needs to be amended because it has been put against the incorrect Auth Group AND there have been claims submitted using this combination, then the Provider will need to apply for a new number as it cannot be removed from this Minor ID / Auth Group.

IMPORTANT  If these changes do not work, e.g there is an error when submitting the claims, then please call the Support team BEFORE trying to submit any further claims.

Updating a Provider Number entered with an error

If it is a data entry issue with the Provider Number, this entry will need to be checked as “Inactive” as the line can not be amended as this change will not be registered correctly with the claiming portal. Any claims submitted with the incorrect Provider Number will need to be resubmitted. Please check that the Provider Number in the Servicing Provider field in the Claim Provider tab is correct when resubmitting.

  1. Go to Options > User Administration > Provider IDs for the relevant provider
  2. In the incorrect Medicare Online record click the MOC Active tick box to untick the box.
  3. The line will turn pink.
  4. Enter in a second line with the correct Provider number and make sure that the MOC Active box is checked.
  5. Go to the Medicare Auth Groups report to confirm that the Provider Number is registered for claiming.

In the report, under the section Auth Group Info registered at Claiming.com.au you should see:

  • your Auth Group name with two lines for the updated provider
  • one for the correct Provider Number with Auth Group Active ticked
  • one for the incorrect Provider Number with Auth Group Active unticked.

NOTE  All Provider Numbers need to be registered against the MinorID with Medicare for payments to be made. Please contact support if you have any questions about this.

Deleting a Provider Number associated to the incorrect Auth Group (coming soon)

A provider number can only be in one Auth Group. If it has been associated with the wrong Auth Group, it must be deleted. This can only be done if there are no claims associated with the Provider Number/Auth Group combination.

NOTE  If a Provider ID record that is associated to Medicare Online needs to be amended because it has been put against the incorrect Auth Group AND there have been claims submitted using this combination, then the Provider will need to apply for a new number as it cannot be removed from this Minor ID / Auth Group.

To delete the Provider number, do the following:

  1. Go to Options > User Administration > Provider IDs for the relevant Provider.
  2. Click on column to the left of the row to select (red box below).
  3. This will highlight the row.

  4. Press Delete on the keyboard.
  5. The confirm delete dialogue box will display.
  6. Click OK.
  7. This will delete the Provider Number from this Auth Group with the Claiming provider. This can be checked in the Auth Groups report.

  8. Click Apply.
  9. The Provider can be re-added in the usual way.

    If the Provider Number is unable to be deleted, then the entry will be made inactive and the following message will be displayed.

Adding a Provider Number causes an Invalid error

If the Provider Number can not be added because it is still associated with an incorrect Auth Group (i.e. it hasn't been deleted correctly), the following message will display:

Please delete the relevant Provider Number/Auth Group combination as shown in the above section. If there are claims associated with this and it is unable to be deleted, then the Provider will need to apply for a new Provider Number.