Set up Replies in SMS Central

There are three types of replies that can be set up via SMS Central:

• Add a generic reply rule
• Forward to a URL
• Forward to an email
• Forward to a mobile

The SMS Central Support site can be found here.

Add a reply rule

1. Login to your SMS Central account. Go to Automations > My Automation.
   



2. Select New Account Automation.
   



3. Enter in the Automation Name, for example, 'Replies to Mobile Number’.
   
4. Select the option Receiving a message from the drop-down list under the heading Run Automation When.
5. Under the heading and all of the following conditions are met select Message type > is equal to > Text Message (SMS).
6. Select Add condition.
7. Select Receiving number > is equal to > Any number.
   

NOTE  It does not matter if the message is sent from or received to a dedicated or a shared number, the rules will still apply.

8. Under the Action heading then perform the following actions, select one of the three methods to apply:

   • Forward to URL
   • Forward to email
   • Forward to mobile

9. Select Save & Launch to activate the Automation or select Save & Close to save the Automation without activating.
   
   

Forward to URL

1. Select the Action Forward to URL.
2. Select the HTTP Method GET.

3. Enter the URL http://sms.mypracticelive.com?REFERENCE=$metadata.get("reference") as seen in the screenshot below:

   

4. Under the Content heading, enter the Parameters as follows:

Parameter	Value
ORIGINATOR	$noPlusSourceAddress
RECIPIENT	$noPlusDestinationAddress
MESSAGE_TEXT	$moContent
ID	$moId
VALUE	0
CAMPAIGN	$metadata.get("broadcastName")
PROVIDER	default

5. Select Save & Launch to activate the Automation or select Save & Close to save the Automation without activating.
   
   

NOTE  If multiple URL addresses are required, select Add action to set up a new URL.

Forward to Email

1. Select the Action Forward to Email.
2. Enter the email address under Email(s) where replies will be received.

   

3. Select Save & Launch to activate the Automation or select Save & Close to save the Automation without activating.
   
   

NOTE  If multiple email addresses are required, separate them with a comma.

Forward to Mobile

1. Select the Action Forward to Mobile.
2. Enter the phone number under Mobile Number(s)

   

3. Select Save & Launch to activate the Automation or select Save & Close to save the Automation without activating.
   
   

NOTE  If multiple mobile numbers are required, separate with a comma.