Cancel a Healthpoint Claim

If a Healthpoint claim has been approved and accepted by the client, it can be cancelled via the Healthpoint system.

• A claim can only be cancelled on the day that the claim was submitted.
• The client must be present to swipe their Health Fund card.
• Any other cancellations need to be discussed directly with the health fund involved.

Cancel a claim

1. Navigate to the Invoices screen from the left-hand menu.
2. Select the Client from the Bill to drop-down in the top menu.
3. Open the relevant Invoice and click View Claim Details.



4. In the Claim details screen click Cancel Claim. The Cancel Submitted Claim confirmation will display.



5. Click Yes to cancel the claim.
6. The client will now need to swipe their Health fund card.
7. Confirmation of the cancellation and a prompt to print a copy of the transaction will display. Select Yes or No to continue.



8. The HealthPoint Claim (Tyro) payment method is then voided, and displays in red text with $0.00 amounts.



9. The invoice History field is updated with the cancellation details and the Reference Tag of the related claim.



10. The invoice can now be paid by the client in full.