Lyrebird Account Settings and Preferences

Lyrebird Health's data retention policy aims to strike a balance between clinician access needs and patient privacy. Consult notes and documents saved directly to Lyrebird are only retained for seven days by default before being permanently deleted; this period can be reduced to 24 hours or extended to six months.

1. To log into your Lyrebird Health account, visit the Lyrebird Health website and enter your Lyrebird Health user name and password.



2. From the menu in the Lyrebird Health, click Settings. The Account Settings screen will appear.
3. From the left side menu, click Preferences. The Preferences screen will appear.
4. Locate the When should Lyrebird delete saved items? option and select the frequency with which saved items should be deleted from the options presented.

Multi-factor authentication (MFA) is one of the most effective ways to protect your Lyrebird Health account against unauthorised access.

To activate multi-factor authentication (MFA) on your Lyrebird Health account, an authentication app is required. Lyrebird Health recommends Google Authenticator due to its easy configuration process. To learn more about Google Authenticator, visit the Google Support website.

1. To log into your Lyrebird Health account, visit the Lyrebird Health website and enter your Lyrebird Health user name and password.



2. From the menu in the Lyrebird Health, click Settings. The Account Settings screen will appear.
3. From the left side menu, click Security. The Multi-Factor Authentication (MFA) screen will appear.



4. To increase the security of your Lyrebird Health account, click Turn on MFA.



5. Follow the on-screen instructions provided by Lyrebird Health to enable Multi-Factor Authentication (MFA).

Save Dictation Audio is an account setting that clinicians may enable. This feature allows clinicians to conveniently playback and listen to recordings after completing the dictation. The account preference for Save Dictation Audio is turned off by default.

NOTE  Consult notes, documents and dictation recordings saved directly to Lyrebird are only retained for seven days by default before being permanently deleted; this period can be reduced to 24 hours or extended to six months. See When should Lyrebird Health delete saved items? for more information.

To allow Lyrebird to Save Dictation Audio:

1. To log into your Lyrebird Health account, visit the Lyrebird Health website and enter your Lyrebird Health user name and password.



2. From the menu in the Lyrebird Health, click Settings. The Account Settings screen will appear.
3. From the left side menu, click Preferences. The Preferences screen will appear.



4. Turn on the Save Dictation Audio toggle to enable Lyrebird to save dictation audio.
5. Turn on the Saved Dictation Shortcuts toggle to enable audio player shortcuts.



6. The Save Dictation Audio feature will be turned on.

The audio recordings from dictation are stored in the Past Documents section on the History screen and are saved under the patient's name. See View and playback audio from dictations for more information.

Lyrebird offers the convenient option of emailing Patient Letters directly to patients; this helps to keep patients well-informed and up-to-date about their health conditions, including any future action items they may need to take.

After selecting 'Share to Patient', Lyrebird will automatically create a password-protected PDF file using the patient's date of birth. This file will then be attached to an email and sent directly to the patient.

The Send patient letters via Lyrebird setting is turned off by default. To Enable Send patient letters via Lyrebird:

1. To log into your Lyrebird Health account, visit the Lyrebird Health website and enter your Lyrebird Health user name and password.



2. From the menu in the Lyrebird Health, click Settings. The Account Settings screen will appear.
3. From the left side menu, click Preferences. The Preferences screen will appear.



4. Scroll the page until you see Send patient letters via Lyrebird and click the arrow to expand the dropdown.
5. To be automatically copied into the Patient Letter emails, turn on the Be Notified toggle.
6. Enter a Reply-to email address. If a patient responds to a Patient Letter sent via Lyrebird, this is the email address where the response will be received.
7. Optional: Enter Email footer text. Lyrebird has included a standard disclaimer in the email footer that can be modified as required.
EXAMPLE   

An example of the text that Lyrebird has incorporated as a standard disclaimer in the email footer is provided below.

----------- DISCLAIMER -----------

Any views expressed in this message are those of the individual sender and do not have any association with the sender’s respective clinic or Lyrebird Health.

The information attached to this email are confidential and intended solely for the addressee/s. Access to this email by anyone else is unauthorised. If you are not the intended recipient you must not disclose, copy, distribute or retain the contents, and any action taken or omitted to be taken in reliance on the contents is prohibited and may be unlawful. If you believe that you have received this email in error, please contact the sender.

E-mail is not a secure form of communication and may transmit computer viruses. Lyrebird Health takes no responsibility for misdirection, corruption or unauthorised use of e-mail communications, nor any damage that may be caused as a result of transmitting or receiving an email communication.

8. Click Save. Lyrebird will confirm that your Email Settings have been successfully saved.

See Email Patient Letters directly from Lyrebird for information on how to generate Patient Letters Post Consultation or from Saved Past Consult Notes.

Lyrebird, an intelligent AI, can generate documents and consult notes that can be customised almost entirely according to your style.

• Customise: Patient Consult Notes
• Customise: Note templates
• Customise: Documents templates
• Customise: Create Macros (Prefills)
• Customise: Word Replacement

1. Log in to your existing Lyrebird Health account or open a patient record in Bp Premier and click the Lyrebird Health icon on the toolbar.
2. From the menu in the Lyrebird Health browser, click Customise. The Customisation screen will appear.



Customise: Patient Consult Notes

3. From the menu, click Notes. The Note Customisation screen will appear:
1. Lyrebird's notes are completely customisable in almost every aspect. The headings, structure, and note content may all be personalised to reflect exactly how you want your notes written.

Visit the Lyrebird Health website to learn more about how you can customise your notes.

EXAMPLE   



Customise: Note templates

4. From the menu, click Note templates. The Note templates screen will appear:
1. Lyrebird's note templates are customisable in almost every aspect. You have the option to modify existing Note templates or create your own templates.

Visit the Lyrebird Health website to learn more about how you can customise your notes.

EXAMPLE   



Customise: Documents templates

5. From the menu, click Documents templates. The Documents templates screen will appear:
1. Lyrebird's document library allows you to create and customise how Lyrebird writes documents. Uploading examples of previously written documents will allow Lyrebird to scan them, understand your unique writing style, and replicate them in seconds for future consults.

Visit the Lyrebird Health website to learn more about how you can customise your documents..

EXAMPLE   



Customise: Create Macros (Prefills)

6. From the menu, click Macros. The Macros screen will appear:
1. Macros allow you to insert pre-written text blocks, which is very convenient when you use the same terminology for specific tasks, such as recording patient consent or explaining the side effects of a particular medication.

Visit the Lyrebird Health website to learn more about how you can customise Macros.

EXAMPLE   





Customise: Word Replacement

7. From the menu, click Word Replacement. The Word Replacement screen will appear:
1. If you observe that a specific phrase or word is not being spelt correctly, you can highlight it and use the Permanent Replace feature to teach Lyrebird the correct spelling; Lyrebird will then use that spelling as part of your vocabulary in the future.

Visit the Visit the Lyrebird Health website to learn more about how Lyrebird can replace words..

EXAMPLE   



From the menu, click Documents. The Documents screen will appear:

Enabling the Improve Lyrebird option will activate a Beta feature designed to enhance the Lyrebird's clinical note generation. After completing a consult, you will be presented with two different note structure options on the post-consult screen: select your preferred note structure, provide Lyrebird with feedback, and then proceed with the Lyrebird consult process as usual.

1. Log in to your existing Lyrebird Health account or open a patient record in Bp Premier and click the Lyrebird Health icon on the toolbar.
2. From the menu in the Lyrebird Health browser, click Customise. The Customise your Lyrebird screen will appear.
3. Scroll the page until you see Improve Lyrebird. and click the arrow to expand the dropdown.



4. Click Learn more to view a tutorial by Lyrebird Health that explains how this feature operates.
5. Click Turn On to enable Improve Lyrebird, then Save Changes. This will enable a beta feature designed to improve Lyrebird's clinical note generation.

Enabling the Quote the Patient option activates a Beta feature intended to improve Lyrebird's clinical note creation. When activated, Lyrebird will quote the patient directly in the clinical notes.

1. Log in to your existing Lyrebird Health account or open a patient record in Bp Premier and click the Lyrebird Health icon on the toolbar.
2. From the menu in the Lyrebird Health browser, click Customise. The Customise your Lyrebird screen will appear.



3. Scroll the page until you see Quote the Patient and click Yes.
4. Click Save Changes.