Troubleshooting NCSR

NCSR Startup error - sequence contains no elements

Check that the individual location's HPIO is entered and that the NASH certificate is imported against the individual location.

System.Net.Http.HttpRequestException: Response status code does not indicate success: 400 (Bad Request)​

1. Ensure that the NASH certificate(s) are correctly installed on the machine. Perform a test upload to MHR from the affected machine to confirm this.
2. If the NASH\MyHR upload is successful, speak to NCSR to identify authentication errors. Call the NCSR Support Team on 1800 627 701.

Response status code does not indicate success: 500 (Internal Server Error)

1. Check that the most recent FHIR service is running and the latest version of the NCSR hub is installed.
2. If the error persists, this could indicate an issue with the BPSApplicationlogs database. Contact Bp Support for further assistance 1300 40 1111.

E3102: JWT has and invalid claim value. The Token can't be used before Thu Aug 19 10:36:56 AEST 2021.

This error often occurs when the timezone on the machine does not match the location.

To synchonise the datetime on your machine:

1. Go to Settings > Time & Language > Date & Time.
2. Under Additional settings click the Sync now button.

No connection could be made because the target machine actively refused it.

This error can occur when the required ports are blocked. On the database server:

1. Close Bp Premier.
2. Open File Explorer and locate the BP.PortsUtility.exe found in C:\ProgramFiles\Best Practice Software\BPSupport.
3. Right-click the utility and select Run as administrator. The Bp Ports Setup Utility will open.
4. Crosscheck the values in the Port column for the two FHIR options against the existing ports set up in the practice network firewall.
5. If the existing practice network firewall has a different value for the FHIR ports other than the default port (9000), update the port accordingly in the Bp Ports Setup Utility.
6. Restart the Best Practice FHIR Service.
7. Open Bp Premier and test the connection to the NCSR hub.

The process cannot access the file 'C:\\Users\\ehuser.EH\\AppData\\Local\\Temp\\NCSR\\fhir-questionnaire.js' because it is being used by another process.

This error indicates that NCSR has not been enabled in Bp Premier. See Enable NCSR integration for further instructions.

Variable 'bpFhirPatientTask.Result' was null potentially preventing render of the form

System.NullReferenceException: Object reference not set to an instance of an object.\r\n at Bp.Ncsr.Wpf.ViewModels.FormViewModel.LoadPatientDetails() in C:\\agent\\_work\\1\\s\\src\\Bp.Ncsr.Wpf\\ViewModels\\FormViewModel.cs:line 160","@l":"Error","@x"

Contact Bp Support for further assistance 1300 40 1111.

System.Net.WebException: The operation has timed out.\r\n at Hl7.Fhir.Rest.WebRequestExtensions.

Confirm if the NCSR is experiencing outages.

If there are no confirmed outages:

1. Give permissions on the registry keys to allow users full control permissions to the following locations:

HKEY_CURRENT_USER\Software\Best Practice Software

AND

HKEY_LOCAL_MACHINE\Software\Best Practice Software

OR

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Best Practice Software.

2. After granting permissions, run Bp Premier as Administrator.

3. Close Bp Premier and reopen as per normal.

If the timeout errors persist, contact Bp Support for further assistance 1300 40 1111.

Operation was unsuccessful because of a client error (NotFound). OperationOutcome: Overall result: FAILURE (1 errors and 0 warnings)

[ERROR] Insufficient properties in patient fragment - check against profile MessageId::2.

Required patient demographic information is missing. Check that the patient has the following details recorded:

• Medical Identifier – either of the following (mandatory): 
  • Medicare number
  • Individual Healthcare Identifier (IHI),
  • Department of Veterans Affairs (DVA) number.
• Family Name (mandatory)
• Sex (Mandatory)
• Date of Birth (mandatory).

The path C:\Users\ username\AppData\Local\Temp\Bp NCSR.msi' cannot be found." Verify that you have access to this location and try again or try to find the installation package 'Bp NCSR.msi' in a folder from which you can install the product Bp NCSR.

To resolve this error, try the following steps in consecutive order.

• Clear the contents of the Temp folder. C:\Users\ username\AppData\Local\Temp\

• Allow full control permissions for the Temp folder.

• Pause or temporarily disable the antivirus software. Alternatively, whitelist the folder in the antivirus settings.

• Copy the Bp NSCR.msi installation file in the specified location C:\Users\ username\AppData\Local\Temp\

• If the error is still occurring after trying each resolution, run the Microsoft Program Install and Uninstall Troubleshooter to remove all files and reinstall the NCSR.