Known issues

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As part of our ongoing commitment to provide products and services that add value to our users, the following is a summary of known issues that may occur in supported versions of Bp Premier, including the version in which the issue was fixed, and workarounds where available.

See End of support (sunset) for older versions for more information.

Issues are grouped by version detected, and where indicated if the issue affects earlier versions also.

Identifying an issue by callstack

Where relevant, the callstack identifier for an issue is included in the issue description below. This is the text that appears near the top of a 'callstack' alert that provides details about an error. This can be useful searching the known issues list.

Saffron SP1

Issue

Release Notes

Key

Contact export

Contacts exported from Jade SP3, JADE SP4, Saffron or Saffron SP1 cannot be imported back into any version of Bp Premier.

64598

Electronic Prescribing

When represcribing an ePrescription token from Current Rx with Medisecure, Bp Premier will print the previous ePrescription bar code on paper tokens instead of the new bar code that is generated and sent to MediSecure.

64676

Email from Word Processor

When sending to email from the word processor, if two recipients are added, Bp Premier will place a semicolon between the recipients. If the email is sent, Bp Premier will alert an 'invalid address' error.

Workaround: for emails from the word processor with multiple recipients, manually change the semicolon in the recipient list to a comma. The email will send successfully.

61957

eOrdering (SP1)

If your practice has configured an eOrder provider through Contacts > Setup > eOrdering that uses multiple supplied layouts, only the default supplied layout is available for selection in Setup > Preferences > Imaging.

60657

eOrdering (SP1)

In Preferences > Imaging, when selecting the preferred layout for an imaging lab that:

  • has been configured for eOrdering through Contacts > Setup > eOrdering, and
  • has a supplied layout

selecting 'Plain paper' will always revert the layout back to the supplied layout. Custom layouts can be selected successfully.

This issue will be resolved in a future Data Update. In the meantime, Best Practice Software have provided a script that users who have upgraded to Saffron SP1 can download and run to resolve this issue. Click here to obtain and run the script.

60657

Waiting list

Practices may be unable to add patients with a future appointment that was booked before the upgrade to the waiting list for cancelled appointments.

When cancelling an appointment, or accessing the Waiting list for cancellations screen from an empty slot, the next patient in the cancellation list cannot be selected because the Select option is greyed out for these patients.

Patients with appointments booked after the upgrade work as expected.

Workaround

Edit the patient's future appointment, untick and retick the Add for waiting list for cancellation option, and save the appointment. The patient will become selectable from the Waiting list for cancellations screen.

60454

Multiple sites and NASH certificates

If a practice upgrades to Saffon SP1 and sets up multiple HPI-O and NASH certificates for different locations, Bp Premier will not automatically distribute the NASH certificate for all locations on startup; only the default NASH certificate will be updated when Bp Premier is opened.

You can manually update NASH certificates for all locations in Setup > Configuration on each PC. However, manual update for all locations requires you to:

  • have Windows administrator rights
  • reinstall certificates for each location, for each PC
  • repeat installation for each Windows user account that uses Bp Premier.

Best Practice Software software recommends that NASH certificates for multiple locations be distributed through a Windows group policy. Your IT service provider can assist. Information is also available on the Microsoft technical knowledge base.

60587

Saffron

Issue

Release Notes

Fixed in

Key

MEDRefer

Unhandled exception error presented when signing in or signing out of the MEDrefer in the Bp Word Processor address book and action does not take effect. Sign in or sign out performed will take effect upon restarting Bp.

Saffron SP1.

--

Scheduled Reminders

After upgrading to Saffron, some users experienced SMS messages not being sent from Bp Premier for scheduled SMS appointment reminders.

Saffron SP1.

54257

Debtor list

Debtor list did not show name of contact where accounts were billed against a contact with no first name.

Saffron SP1.

54259

Scheduled reminders

The options Exclude appointments that already have a reminder sent and Exclude appointments made within the last X days in Setup > Configuration were reversed when the Utilities > Send Appointment Reminders function was opened.

Saffron SP1.

48314

Reminders

The Added by and Added on values for a patient's reminders now show the original date that the reminder was created and the user who created the reminder, not the user logged in when the reminder was sent.

Saffron SP1.

43938

Scheduled reminders

The options Exclude appointments that already have a reminder sent and Exclude appointments made within the last X days for Scheduled Reminder setup in Setup > Configuration > Bp Service > Configure Appointment Reminders now inherit by default from the values in Setup > Configuration > Reminders, but can be edited in the scheduled reminder setup.

Saffron SP1.

57062

My Health Record

Uploads to My Health Record of eRx scripts were failing due to an incorrect AMT Code System value. This has been fixed.

Saffron SP1.

54531

eOrdering

When reprinting an eOrder pathology request from Previous Requests, sometimes the barcode was missing on the reprinted request.

Saffron SP1.

14613

eOrdering

Duplicate barcodes sometimes appeared on eOrder pathology requests.

Saffron SP1.

28145

Database restore

Restoring a database from a previous version of Bp Premier causes missing functions and Stored Proceduress.

Saffron SP1.

54141

Real Time Prescription Monitoring

Printing Monitored Drugs from Stored Prescriptions did not perform a Real Time Prescribing Check.

Saffron SP1.

54504

Incoming reports

HL7 reports were not populating the Addressed to field in the Incoming Reports window.

Saffron SP1.

54069

Bp Partner Network

Upgrading to Saffron detected Management Report stored procedures as missing.

Saffron SP1.

53553

Invoices

Paying off a single invoice with two separate cheques no longer generates an error.

Callstack indicators:

PAYMENTWINDOW:SAVEPAYMENT Line: 337

PAYMENTWINDOW:SAVEPAYMENT Line: 339

Saffron SP1.

43936

Finalise visit

The Finalise visit window no longer errors when searching for MBS item numbers greater than 100000.

Callstack indicator:

CSERVICE:LOADMBSDETAILSFROMLIST Line: 33

Saffron SP1.

20161

Past visits

In Jade SP2 and later, printing Past Visits by any method excluded Patient Name and other header information. This has been fixed.

Saffron SP1.

24504

Secure Messaging Acknowledgements

For generating acknowledgements upon import of a message, Bp Premier will check to match the sending facility in the HL7 message against the sending facility set up under Results Import > Acknowledgements. If a match is found, Bp Premier uses the matching path.

Otherwise, when a message is imported, if Allows acknowledgements is checked and an acknowledgement path is set for that messaging vendor (determined by the import path), Bp Premier will output an acknowledgement to the specified path for that messaging vendor.

Also review acknowledgement path updates in the Bp Premier Saffron SP1 release notes.

Saffron SP1.

54453

55490

Vaccinations

The Sequence Number generated for Pneumococcus in the Immunisation Schedule for Aboriginal and Torres Straight Islander demographics at 12 Months was incorrect. The Sequence Number is now correct.

Saffron SP1.

57009

Invoicing

Surgery consultation items were not prompting for referral details in Account details screen when the provider had Requires referral for Medicare Billing ticked.

Saffron SP1.

54981

My Health Record

If a practice name in Setup > Practice details contained the '&' character, this caused an error with Event Summary uploads to a patient's My Health Record. This issue also occurred in version Jade SP4.

Saffron SP1.

49705

Patients.IN import

When importing data from Patients.IN via Bp Service, the UR_NO / ExternalID field was trimmed during the import process, which could result in duplicate patient files that needed to be merged.

Saffron SP1.

23952

Reminders

When opening the Reminders window, and some other windows in Bp Premier, sometimes the user received an 'Application Code Error causing Access Violation' error. This no longer occurs.

Callstack indicator:

CMENU:_GETMENUITEMEXTRA Line: 23

Saffron SP1.

41179

CDA referrals

Opening a CDA Referral from the Correspondence Out panel in the patient record, by double-clicking or right-clicking and selecting View, causes a fatal error in Bp Premier. The user will be prompted to close Bp Premier if this error is generated.

Callstack indicator:

CDAVIEWER:DOCUMENT:ASSIGN Line: 12

WorkaroundBest Practice Software recommend viewing sent CDA referrals by either:

  • Clicking the document in the patient tree, which will display the ereferral contents correctly in the right-side panel.
  • Right-clicking the document in the Correspondence Out panel and selecting Move to Correspondence In. This will temporarily move the item to the Correspondence In section. Sent CDA referrals can be moved back after Best Practice Software has resolved this issue.

Saffron SP1.

54288

Scheduled SMS appointment reminders

After upgrading to Saffron, some users have experienced SMS messages are not being sent from Bp Premier for scheduled SMS appointment reminders.

Workaround: Best Practice Software recommend that you confirm SMS messages are being sent from a reminder schedule after upgrading to version Saffron. If not, you will have to manually send appointment reminders by SMS using the single message function.

Best Practice Software are working on resolving this issue.

Saffron SP1.

54101

Configuration

An option Enable Service Registration Assistant for management of users and locations is visible in Setup > Configuration. This function is not yet available and should not be enabled at your practice. The option will be disabled in a future update of Bp Premier.

Saffron SP1.

--

Upgrading and Installation

The links to release materials in the Bp Premier Saffron Install and Upgrade Wizards point to old versions of Bp Premier.

For information on What's New, Best Practice Software recommend selecting Help > Online within Bp Premier after upgrading and viewing What's New, or the new feature links from the knowledge base home page.

Saffron SP1.

--

Electronic prescribing

If the total length of qualifications recorded in the provider details is over 50 characters, the user will be alerted that the qualifications list sent with the token is too long. The script will still be printed.

Best Practice Software software recommend that the qualifications list for users who receive this message truncate their qualifications to under fifty characters.

This is a limitation imposed by the electronic script token format and not Bp Premier.

Saffron SP1.

41072

Referrals

From the patient record, selecting Correspondence out > Add > Send HL7 and then closing the document will prompt to save changes even if the user has made no changes to the last saved version of the document.

If this prompt appears, and you are sure that you have made no changes since the last time you saved this document, you can click No to this prompt.

Behaviour is otherwise as expected.

Saffron SP1.

51140

Prescribing

Strength is not printed for Champix Starter pack, Varenicline Starter pack and Arava Combination Pack when Active Ingredient Prescribing is enabled.

January 2021 DU.

50971

Prescribing

Best Practice Software has identified an issue when prescribing Venlafaxine with the dosage of 37.5mg capsules, which then prints as Venlafaxine 75mg.

This has been resolved in the January 2021 Data Update. Best Practice Software recommend running this data update to resolve this issue.

January 2021 DU.

--

Secure messaging

Not all clinical systems are able to receive PDF payloads. In this case, a Formatted Text segment can also be included which can be received as an alternative. However, some secure messaging providers will not transmit a secure message containing a PDF if the recipient cannot accept this. If a secure message cannot be delivered due to PDF content, the secure messaging software may trigger an alert or error message advising the user that the file cannot be sent.

Workaround: If you send a secure message and receive an alert advising that it cannot be sent because the receiver does not support the payload type (PDF), Best Practice Software recommend ticking the Include a formatted text OBX in REF checkbox in Setup > Configuration > Messaging > Edit messaging provider.

If the message still cannot be sent by secure messaging with this option ticked, Best Practice Software recommend requesting the intended recipient of the secure message contact the Argus Telstra Health Help desk (1800 952 282) so that their mail rules configuration can be updated to receive this payload.

Dependent on secure messaging system. Nothing to resolve.

--

Secure messaging

After upgrading to Saffron, a new field Allows acknowledgements in Setup > Configuration > Messaging > Add is ticked by default for existing providers.

Best Practice Software recommend you confirm that your messaging provider's software accepts acknowledgements if you leave this option ticked. If you are unsure or your messaging provider does not yet support accepting acknowledgements, untick this option for all providers after upgrading to Saffron.

Dependent on secure messaging system. Nothing to resolve.

--

Custom preparations

Deleting an ingredient from a custom preparation deletes that ingredient permanently regardless of whether the preparation is saved. Also occurs in Jade.

Not yet resolved.

41216

Appointment book preferences

When increasing the default appointment length in Setup > Configuration > Appointments, the prompt to ask users whether changes should apply to current session settings only appears when reducing the default length.

Not yet resolved.

55324

Referral

Bp Premier errors when exporting to HL7 a specialist referral letter containing a custom preparation that has a strength of more than 10 concurrent numbers.

Callstack indicator:

GETNUMERICPART Line: 25

Not yet resolved.

54897

Pathology

When creating a new pathology request, if you go to Previous requests and select Use again, the Billing type from the previous request updates the Default billing in the logged-in user's pathology preferences (Setup > Preferences).

This issue affects all supported versions of Bp Premier.

Not yet resolved.

55097

Password security

If a password is set beginning with the digits '8' or '9', the following utilities generate an 'incorrect password' error on attempted login: BPCertificateManager and BPS_ImportExportUtility.

Not yet resolved.

54143

Electronic prescribing

Ceased eScripts are unable to be cancelled or deleted from Past Prescriptions. Also occurs in Jade SP3.

Not yet resolved.

44439

Jade SP3

Issue

Release Notes

Fixed in

 

Imaging requests

Free typed tests in the Other tests field for Imaging Requests were being omitted from ORM file. This has been fixed.

Saffron

40943

Imaging requests

The Use again option in the Imaging Request window now populates the new request with the original details correctly.

Saffron

42628

eOrdering

Multiple free text tests recorded in a pathology request ORM are now all printed in the PDF request within the Freehand Tests section, not just the last free text entry.

Saffron SP1

44528

Incoming results

Results including some PDFs will not display correctly in Bp Premier. When opening these files in Bp Premier, a blank document will be displayed.

As a workaround, the PDF file can be opened outside of Bp Premier in Adobe Acrobat and will display correctly.

Not yet resolved.

27340

Merging records

Patient records can be merged while open, which can cause issues with the record data.

Not yet resolved.

27310

Last updated 14 June 2021

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