Export logs

The instructions below explain how to download and use the ExportBPData utility to extract various logs from the Best Practice system.

Note: To obtain the logs that Best Practice Software Support require, please run the utility on your SERVER or WORKSTATION as instructed in the email you received.

  1. Download the ExportBPData utility for the version of Bp Premier you have:
  2. Bp Premier Version

    Build Number

    Utility

    Jade and all Jade Service Packs

    1.10.0.880, 1.10.1.886, 1.10.2.893

    Download

    Saffron, Saffron SP1, SP2, SP2 Rev1, SP3, SP3 Rev1

    1.11.0.924, 1.11.1.934, 1.11.2.952, 1.11.2.955, 1.11.3.968, 1.11.3.974

    Download

  3. Right-click here and select Save Target As or Save File as to download the file to a known location, such as the Windows Desktop. This utility is compatible with all supported versions of Bp Premier.
  4. Open a Windows File Explorer and browse to where you saved the file. Double-click the file ExportBpData.exe. The following window will appear:

    Export Logs

  5. Click on the button next to Path to Export results to and select a folder to export the output to (for example, the Desktop or My Documents).
  6. Select all available boxes except for Medicare Online Logs.
  7. Click Export. This will create a file called 'BPInformation.zip' that contains all the logs selected.

Reply to the email received from Best Practice Software Support and attach the BPInformation.zip file.