Void a Refund

Refunds in an invoice can be deleted, which voids the original refund

  1. Open the Invoices function and select the invoice with the refund to void from the left side list.
  2. Click on the Refund in the transaction grid in Invoices. The Refund Summary will be shown on the right.

  3. Click Delete from the buttons in the Refund Summary. The following confirmation will be displayed.

  4. Click Yes. The voided refund will appear in the transaction list if the Show Deleted/Voided option is checked on the Invoices Toolbar.

  5. A payment with multiple refunds will display "Multiple" in the Invoice Number field in the Banking Report.