myPractice has been rebranded Bp Allied, a product of Best Practice Software.
Support is available Monday to Friday, 9am to 5pm AEST Version 4.18 Published 5 December 2019
Email: alliedsupport@bpsoftware.net Click RemoteSupport from within myPractice for assistance Phone: 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand)
myPractice Scheduler Settings
This tab in the scheduler is used record the settings required to enable both email and SMS messages to be sent and received by myPractice and the myPractice Scheduler. The information is the same as that recorded within the myPractice Options > Reminders settings.
Copy settings from myPractice button
If Email and SMS reminder information is already set-up in myPractice then click this button to copy the settings over. Only the blank fields need to be filled unless a setting is incorrect in which case it should be corrected.
This information should be copied across regardless of any settings already setup as this information is required for myPractice to save information into the database. Please call myPractice if you need help with this as it is information that we can easily help with.
SQL Server - the name of the SQL Server instance (not of the server that SQL is installed on)
Database Name - the name of the Database within the SQL Server instance. It is usually myPractice or a version of your practice name if your database is hosted.
SMTP Server - This is the server used to send your email. It is usually prefixed by "mail" or "smtp". This information will be available on your email hosts website. Search for details on the "Outgoing" or SMTP mail server.
For example the gmail server is smtp.gmail.com (as shown above) or hotmail is smtp.live.com
SMTP Username and Password - This is the username and password used to access your email.
Use SSL - This will be dictated by your email host.
SMTP Port - The SMTP Port is the channel that the mail is transferred using and will be dictated by your email host. For example gmail is 465 and hotmail is 25.
SMTP Timeout - The timeout indicates the time allocated to trying to send a message before it stops trying, if, for some reason the message cannot be sent. Most email hosts also have recommendations on this timeframe. Google suggests between 1 and 5 minutes.
This is the address that the reminder email is addressed from. It does not have to be the reply to email address. It would be usual for this to be a central email address, for example, admin@yourmaildomain.com.au or reception@yourmaildomain.co.nz.
1: To be able to send replies to a registered email address then the Email Reminder settings above need to be filled out
2: To be able to receive SMS replys then the Sender ID/Reply Number field above must be filled out with a valid mobile number e.g. 0480256789
There appears to be some phones / networks that do not receive the reply number correctly so not all clients maybe able to use this option and hence the reply number should be included in the reminder message.
3: Send replies to myPractice. These will appear in the Incoming Messages screen.
This is the address that the reply email is to be sent to. It would be usual for this to be a central email address, for example, admin@yourmaildomain.com.au or reception@yourmaildomain.co.nz.