Phone: For support in Australia, call 1300 401 111 and select option 3 for Bp Allied. Next, select option 1 for Support or Option 3 for Training. For support in New Zealand call 0800 401 111 and select option 3 for Bp Allied. Next, select option 1 for Support or Option 3 for Training
Creating a Refund
Please note that this process is being refined and changes to it are expected.
To refund a payment
Open the payment
Click on the X at the end of the invoice line
Bp Allied will ask to confirm the removal
Click Ok to confirm the removal
When the invoice is removed, the User and date and time of removal is logged against the payment.
The amount of the invoice will display in Credit Available
Click Refund
Enter the Refund Method.Location and Practitioner.
Please note that partial refunds are not available.
Click Ok
The refund record is created and displayed in Yellow in the central pane. The Refund Summary can be viewed in the right-hand pane. Notes can be added by clicking Edit at the bottom of the refund screen. The status of the invoice is returned to Awaiting Payment.
In addition, the following links also relate to Creating a Refund
