Frequently asked questions about accounts

To create default text that can be inserted into invoice notes, from the Bp Premier home screen, select Setup > Configuration > Invoice notes > Add. Type your invoice note and click Save.

You will now be able to select your new invoice note via the … button in the account details and account item screens.

Refunds to the head of family when the patient is a child are completed through Management > Patient billing history in the same way as a refund would normally be. The Head of family will be listed in the Bill to: column.

See Correct a payment or paid account and Correct a banked paymentfor more information.

To set after hours fees, you will need to create a custom fee schedule.

See Set up custom fees and schedules for more information.

From the Bp Premier home screen, select Management > Patient Billing History and search for the patient. The person who recorded the invoice will be listed in the Recorded by column.

WorkCover fee schedules are not distributed with Bp Premier. You must set up WorkCover schedules manually. For information on how to manually set up fee schedules, see Set up custom fees and schedules.

There should be no need to reverse a write-off for a whole invoice. Create a new invoice if necessary. However, if a part-paid invoice has been written off and a practice needs to undo a write-off status to correct a payment, Bp Premier Support are able to provide a script to reverse a partial write-off.