MyMedicare FAQ

From on July 1, 2023, General Practices can begin the MyMedicare registration process. Visit the website of the Department of Health and Aged Care to determine whether your Practice is eligible to register for MyMedicare.

Registration requests are aggregated and updated daily through the practice's MyMedicare in HPOS.

MyMedicare in HPOS has the functionality to acknowledge registrations in bulk.

Yes, MyMedicare will have the functionality to automatically acknowledge registrations for that practice.

The organisation register lists all practice-provider relationships, allowing for the registration of providers who work at multiple practices.

A doctor may be listed as a Preferred Provider at any practice, including multiple practices, which patients can access through their MyMedicare account in MyGov or the Express App.

The MyMedicare portal for both providers and patients will include a withdrawal feature that will remove a registration, leaving it blank if the patient has not transferred their registration. Withdrawal actions will be followed by notification to either party via the MyMedicare portal.

The organisation register is neutral in terms of the employment relationship between a practice and its doctors. Practitioners are listed as 'Providers' in the organisation register only. Being listed as a provider who delivers services for that practice is a prerequisite for MyMedicare's availability as a preferred provider.

Employees must be added as members of your organisation in PRODA and granted the relevant permissions (called attributes by PRODA) such as 'HPOS MyMedicare Organisation Staff' and 'Patient Functions MyMedicare' in order to access these MyMedicare functions in HPOS.

Yes. Exemptions for mobile and outreach GPs are listed on the Department of Health and Aged Care's MyMedicare website.

Patient MyMedicare registration forms are available on the Department of Health and Aged Care website in PDF and Word formats.

Yes, just like any other provider, you can be added to the practice through the organisation register.

Visit the website of the Department of Health and Aged Care to view frequently asked questions regarding MyMedicare practice registration.

Practices that provide services to patients who would benefit from the new MyMedicare-linked MBS longer telehealth services or provide care to people in residential aged care should prioritise enrolling those patients in MyMedicare.

Visit the website of the Department of Health and Aged Care for more information about MyMedicare.

Patients who have been registered by the practice via MyMedicare in HPOS will receive a message through their MyGov MyMedicare account indicating the practice has invited them to register; the patient must select yes to electronically indicate acceptance.

Patients who have registered for MyMedicare by completing a physical form can indicate their consent by signing the form. Once a patient has completed the form, the practice will complete the MyMedicare registration process by entering the patient information collected on the form into the MyMedicare system.

Visit the website of the Department of Health and Aged Care to view frequently asked questions regarding MyMedicare practice registration.

No, registering with MyMedicare does not prevent a patient from receiving MBS or DVA equivalent services from other healthcare providers, including other GPs and practises. The patient will only be able to access benefits provided through MyMedicare at their registered practice.

For more information, visit the Department of Health and Aged Care website to view MyMedicare Frequently Asked Questions for Patients.

The patient will register with their regular practice. From there, they can select their preferred GP.

For more information, visit the Department of Health and Aged Care website to view MyMedicare Frequently Asked Questions for Patients.