October 2022

For patients

• When booking an appointment, your patients can now bookmark their preferred practice and provider so these are automatically selected. Just click the heart icon next to the practice and provider selections from the Details booking panel.
• The patient Dashboard is now accessible from the left hand menu of their Best Health account page.
• A patient's preferred practice and provider are also shown on the Dashboard. Patients can make a booking directly from the dashboard with their preferred practice and provider.
• Practice and Provider profiles set up in PrOS are now visible from the Dashboard and when making a booking.

September 2022

For practices

• The Location details tab has been renamed to Practice profile and allows the following details to be added:
  • Parking — Inform patients about onsite parking arrangements and disability access.
  • Opening Hours.
  • Alternative hours and other closures, such as public holidays. Closures and alternative hours will only be shown three months in advance.
• The Help menu has been divided into the online help Knowledge Base, which contains self-service help on setting up Best Health Booking, and the in-app walkthroughs that step you through the Best Health screens.
• A provider's availability for appointments booked online can now be turned on or off directly from the Providers tab.
• A provider's appointment types that can be booked online can be set directly from the Providers tab.
• You can now add further details to create a more informative provider profile.
  • Photo
  • Gender Identity
  • Spoken Languages
  • Biography
  • Areas of interest

Patients will be able to filter the provider list based on these attributes, and use the biography to make more informed decisions before booking.

For patients

• Patients can now search providers based on gender, languages spoken, and areas of interest within the appointment booking screen.
• By clicking on the provider's name in the appointment booking screen, patients can now view the profile information recorded for that provider.

August 2022

• A progress bar has been added to the top of the online booking screen that shows patients how many steps are left to complete their booking.
• Patients can now select their preferred appointment day from the interactive calendar .
• A notice has been added to the opening booking screen advising patients to contact triple zero if the appointment is for an emergency.
• Patients can now add an appointment directly to their email client calendar from the booking confirmation email.
• Patients can opt to reschedule an appointment rather than cancel.
• A Booking Policy is now available from the Location Details tab in PrOS to communicate the practice's online booking policy to patients before booking begins.

If the booking policy is present, patients must close the policy popup before they can start to book an appointment. The booking policy is also included in the confirmation email.

Last updated 16 September 2022