You're ready to start setting up online booking! Open https://bppremier.online in any web browser and log in using the email address and password of a Bp Premier user you have set up to access PrOS.

Premier Online Services (PrOS) will open at the Practice Profile tab. The Help and Practice Location menus are on the right hand side. The left hand side will show a series of tabs for configuration. If you have registered more than one practice location for Best Health Booking, select the location you want to configure from the top right.

Some of the information shown on this page is pulled from Bp Premier. You can update the information in the practice details field on the right hand side and the changes will be shown to patients making an online booking, but the location details will not be updated in Bp Premier.

IMPORTANT  Leave Activate online bookings set to 'Off' until you have completed all Configuration steps, including Online Settings, Practice Profile and setting up Providers. Embedding the Unique Booking URL before you have completed these steps could result in failed or incomplete bookings.

1. Click Upload practice logo on the left to supply a logo for the practice location that is shown to patients when booking online. The file size limit is 1 MB.

2. The Unique Booking URL is generated for you and is used to embed online booking in your practice website. Common ways that clinics do this is by having their IT team create a 'Book Appointment' or 'Book Now' button on their website homepage, as shown in the example below.

   You can also embed the Unique Booking URL into your social media and google business accounts.



3. The Practice URL should contain the practice location's website.
4. Slide the Parking and Disability access toggles to the right (on) to display the text shown on the right to patients.
5. Set the daily opening and closing times in the Practice hours section. This section is for general practice opening hours. You can also set exclusion periods in which appointments cannot be booked online.



6. In the Alternative hours and closures section, add additional days or part-days on which your practice is closed. Select Add closure date to add a new day, or edit an existing day.



7. Create a Booking policy that is shown to patients when they start the online booking process, using the text editor controls.
8. The Link icon inserts a hyperlink, while the Clear Text icon removes styling from any selected text.



9. Slide the Display booking policy for all patients toggle to the right to enable display of the booking policy.

10. Create a Practice notice.

The Practice notice lets you communicate any important practice information to patients as they begin the booking process. These notices appear as pop ups or as banners positioned at the top of the booking page. Multiple notices can be scheduled for your clinic and be set to a timed duration or made ongoing.



Select + Add notice.

Give the notice a subject line and create a rich text message to display to patients. Toggle the notice to appear as either a banner or a pop-up notification. Next, select whether this notice will be ongoing or only appear between set dates.



Below is an example of a pop-up that a patient would see when attempting to book online.



11. Create a custom Emergency message or use the default message to notify patients who they can contact in case of emergencies. Alternatively, you can turn this message off by toggling the switch to the left,



12. This message will display when patients click the 'Is this an emergency?' button while booking an appointment.



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Last updated 24 November 2023