You are accessing documentation for myPractice version 4.
Support for this version of myPractice has ended. This documentation is available for reference only.
 
Please contact our support team on 1300 401 111 about upgrading to the latest version of BpAllied.
View the latest (V7) documentation here.
Version 4
×
Menu

Add a Phone Call/Other Message


This only records that a contact has been made with a client and include any notes typed. The duration can be captured if desired. It does not actually record the call itself.
 
The Client Details screens can be opened after the Phone Call/Other Message window is opened. This will go in behind the main myPractice screen and need to be clicked on to come to the front.
 
In the Document / Phone calls tab
Click Add Phone Call or Other Message
OR
In the Appointments or Clients toolbar
Click Record Phone Contact
 
The Phone Call/Other Message - [Client Name] window will display
Add a Phone Call/Other Message
1

Client Selector

1. Client Selector
If opened from the Client Record then that Client will default into the Client field
otherwise, it will default to Select a Client
Select the Client
2

Start Call button

2. Start Call button    
If recording the duration of a phone call click Start Call
  • This button will then change to Finish Call
3

Call duration

3. Call duration   
The duration starts to run after the Start Call button is pressed
Click Finish Call to end the duration counter.
4

Client notes area

4. Client notes area
Enter in any notes related to the call
5

Save & Close button

5. Save & Close button
Click Save & Close to save the contact to the client's call record
6

Cancel button

6. Cancel button
Click Cancel to cancel saving the contact to the client's record.