myPractice has been rebranded Bp Allied, a product of Best Practice Software.
Support is available Monday to Friday, 9am to 5pm AEST Version 4.18 Published 5 December 2019
Email: alliedsupport@bpsoftware.net Click RemoteSupport from within myPractice for assistance Phone: 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand)
SMS Delivery Status
Reminders tab
Displays reminders to be sent for the selected day
Delivery details displayed with the message detail turned on. Two of the reminders sent have been received by the intended receipient. One is yet unknown.
Delivery Response Codes
Delivered to Gateway
Delivered to the Clients Mobile Phone carrier - This does NOT mean that the carrier has delivered the message to the Client. The phone may be off or unavailable, or the carrier may have rejected the message. This rejection is usually because by default the carrier has a policy of not delivering messages initiated from an overseas location, or the Client has specifically requested that SMS messages from overseas not be delivered. myPractice uses an International SMS provider service to deliver messages to multiple countries.
Received by Recipient
Received by the Client. The Clients mobile phone carrier reports that the message has been successfully delivered to the Clients handset
Error With Message or Error Delivering Message
Usually due to the handset message inbox being full and unable to receive any new messages or an incorrect number or a number no longer in use. This can also be due to a system failure with either the SMS Provider used by myPractice or due to a system failure at the Clients mobile carrier.
Message Expired
The message expired before it could be delivered to the Client. Usually occurs if the handset is off, or out of range for an extended period
Routing Error
Usually due to an incorrect number
Here is a link to the most common delivery receipt statuses that display in the SMS Global Outgoing SMS Reports.
to check the delivery status of an individual reminder
