myPractice has been rebranded Bp Allied, a product of Best Practice Software.
Support is available Monday to Friday, 9am to 5pm AEST Version 4.18 Published 5 December 2019
Email: alliedsupport@bpsoftware.net Click RemoteSupport from within myPractice for assistance Phone: 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand)
Setting up Email Reminders
Although this is titled Email Reminders, setting up this section of myPractice also allows you to use the other email functions in myPractice. These are emailing Invoices and Letters.
Outgoing Mail Server
This is the server used to send your email. It is usually prefixed by "mail" or "smtp". This information will be available on your email hosts website. Search for details on the "Outgoing" or SMTP mail server.
For example the gmail server is smtp.gmail.com (as shown above) or hotmail is smtp.live.com
For myPractice Live Fully Hosted users set this to localhost
If sending mail from Outlook.com or Live.com then Microsoft will at some point need you to sign into your account and verify it. This message is sent randomly as we have no way of getting around this. So, if you see this message, then please sign into your Outlook.com or Live.com email account to validate it. After doing this you should be able to continue sending from myPractice.
This is the address that the email is to be replied to. It would be usual for this to be a central email address, for example, admin@yourmaildomain.com.au or reception@yourmaildomain.co.nz.
The SMTP Port is the channel that the mail is transferred using and will be dictated by your email host along with whether SSL is used. For example gmail is 465 and hotmail is 25.
The timeout indicates the time allocated to trying to send a message before it stops trying, if, for some reason the message cannot be sent. Most email hosts also have recommendations on this timeframe. Google suggests between 1 and 5 minutes.
For myPractice Live Fully Hosted users set this to localhost
If sending mail from Outlook.com or Live.com then Microsoft will at some point need you to sign into your account and verify it. This message is sent randomly as we have no way of getting around this. So, if you see this message, then please sign into your Outlook.com or Live.com email account to validate it. After doing this you should be able to continue sending from myPractice.
