Phone: For support in Australia, call 1300 401 111 and select option 3 for Bp Allied. Next, select option 1 for Support or Option 3 for Training. For support in New Zealand call 0800 401 111 and select option 3 for Bp Allied. Next, select option 1 for Support or Option 3 for Training
MOC - DVA Details
Any fields not required for the particular claim being lodged will be greyed out.
DVA Number
DVA Number - is the Veterans File Number as it appears on the Veteran Card. Maximum of 9 characters long.
Disability Indicator - Indicates whether the service rendered are for a White Card holder and the service is in accordance with the White Card Condition. The options are:
Checked: (True) Condition Treated relates to a condition for a White Card holder. If DVA Card Type = White in the Client's recordthen this flag will automatically be checked in the Claim.
Unchecked: (False) Condition does not relates to a condition for a White Card holder
Disability (text) - Free text used to provide details regarding the condition being treated. Maxmium of 100 characters long.
There are several checks that occur when processing DVA Card Claims.
Is this a DVA White Card holder?
If DVA Card Type = blank then the following message displays to prompt the user to enter White card details if required. The Disability Indicator and Disability fields can be entered into the claim but should be entered into the Client record for display on future claims.
Missing DVA Disability value
If the DVA Card Type = White, then this automatically checks the Disability Indicator checkbox.
If the DVA Disability value is blank, then the following message will display. The value can be entered into the claim but should be entered into the Client record for display on future claims.
Missing DVA Disability Indicator value
If the DVA Card Type = White, then this automatically checks the Disability Indicator checkbox.
If this is unchecked, then the following message is displayed. The value can be entered into the claim but should be entered into the Client record for display on future claims.
Gold Card Holder check
If the DVA Card Type = Gold and the Disability Indicator is checked on the DVA tab in the claim then this message will display as the Disability Indicator and Disability field should not be filled in for a Gold card claim. However, if this is correct then it allows the claim to be processed and the DVA Card Type should be updated in the Client record.
