Version 6 Published 18 May 2020 Bp Allied Support is available Monday to Friday, 9am to 5pm AEST

Email: alliedsupport@bpsoftware.net Click Remote Support from within Bp Allied for assistance

Phone: For support in Australia, call 1300 401 111 and select option 3 for Bp Allied. Next, select option 1 for Support or Option 3 for Training. For support in New Zealand call 0800 401 111 and select option 3 for Bp Allied. Next, select option 1 for Support or Option 3 for Training

Setting up replies in SMS Central

There are three types of replies that can be setup via SMS Central. Below are the details on how to create these.

The SMS Central Support site can be found here.

Go to Settings, then click Add a Rule

Enter in the Rule Name e.g. Replies to Mobile Number

Select Apply this rule when receiving SMS

Select Receiving To Any Number from the drop down

It doesn't matter if the message is sent from or received to a dedicated or a shared number... the rule will apply.

Leave The message and Doesn't Contain defaults as shown in the image below

Click Next

The choose one of three options (unless you really want replies coming back into multiple places)

Forward to URL

This option is only available to Bp Allied Live Fully Hosted Clients or those people running the MP Scheduler
Enter in the URL as displayed below
Do not tick Need Authentication
Click Apply Retry Logic means that if the reply is not able to be sent successfully the first time, then the system will try again

Forward to Email

Input the email address that the replies are to come into
If multiple address are required, separate them with a comma

Forward to Mobile

Input the mobile number to be forwarded to

Click Save Rule

The rule can be edited by clicking on the name of it in the Rules & Triggers list.