Configure Bp Premier to Use Email

1. Log into the Bp Premier server as a user with access to the Setup > Configuration screen.
2. From the main screen, select Setup > Configuration > Email.



3. Enable TLS encryption for outgoing mail will be ticked by default. Check that your email server supports TLS encryption, and if not, untick Enable TLS encryption for outgoing mail. TLS encryption provides a higher level of security than unencrypted emails.

NOTE  Bp Premier does not support SSL encryption for emails.

4. Under Outgoing mail (SMTP server), click Add. The Setup outgoing mail server screen will appear.



5. Complete the fields in this screen:
   • User – Select a user to set up email for, or select 'Practice' to set up the practice email.
   • Server – Enter the outgoing email SMTP server name (for example, smtp.office365.com or smtp.gmail.com).
   • Authentication required - Tick if the outgoing mail server requires authentication.
   • Username – Enter the username used to access the outgoing mail server (for example, username@bpsoftware.net).
   • Password – Enter the password associated with the username. The password is not displayed.
   • Port - If you ticked Enable TLS encryption for outgoing email, the default port (587) will be pre-populated. You can change the port if you wish, but it should not be necessary.
6. Click Test connection to check that the connection has been correctly set up.
7. Click Save.

For Saffron and Orchid:

1. Log into the Bp Premier server as a user with access to the Setup > Configuration screen.
2. From the main screen, select Setup > Configuration > Email.
3. Add your custom outgoing email text.

The limit for custom outgoing email text is 500 characters.

If set, outgoing email text will be added to the body of all emails sent from the practice, and cannot be changed for each provider.

You may wish to use outgoing email text to include information in your emails such as:

• practice details (address, phone number, email. address)
• privacy disclaimer
• a 'no reply' message, for example: This email address is not monitored. If you need to contact us, please call us on 07 xxxx xxxx.

For Orchid SP1 and later:

In Orchid SP1, you can use HTML in the Body of outgoing emails.

1. Log into the Bp Premier server as a user with access to the Setup > Configuration screen.
2. From the main screen, select Setup > Configuration > Email.
3. Tick Use HTML Body.



4. Add your custom outgoing email text in HTML format and save.
5. Once the HTML body has been configured, send a test email to ensure that the HTML is displayed correctly.

The limit for custom outgoing email text is 2000 characters.

If set, outgoing email text will be added to the body of all emails sent from the practice, and cannot be changed for each provider.

You may wish to use outgoing email text to include information in your emails such as:

• practice details (address, phone number, email. address)
• privacy disclaimer
• a 'no reply' message, for example: This email address is not monitored. If you need to contact us, please call us on 07 xxxx xxxx.

From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign into your Google Account using only your username and password.

Lastly, send a test email to verify that the test email was received successfully.

If you use smtp.gmail.com as your Outgoing Mail Server in Bp Premier, follow the below instructions:

Enable two-step verification

1. Follow the instructions in this Google Support article to enable two-step verification on your practice's Gmail account.

You will need administrator permissions on the Gmail account to update configuration settings. If you don't see the Security option, you may not have administrator access.

2. Google will ask you to verify your identity with a second step used to sign in. It will not matter to Bp Premier what the second verification step is.
3. Confirm that two-step verification to access your Gmail account is working.

Create an app password

1. Follow the instructions in this second Google Support article to generate an app passcode for your Gmail account.
2. In the Select App dropdown, choose 'Mail'.



3. Click Generate to generate the app password.
4. Copy the generated password into Setup > Configuration > Email > Edit, replacing the old email password.

As soon as you close the Your app passwords Google settings screen, you will not be able to access the generated password. If you didn't copy the password successfully, just generate a new app password.

Test verification

Send a test email from Bp Premier to an email address that you can check and confirm that the test email was received successfully.

Enable authenticated SMTP

If you are unable to send email from Bp Premier via Outlook using the instructions above you may need to enable Authenticated SMTP for the email account in the Microsoft 365 admin centre. You may require assistance from your IT provider.

To enable authenticated STMP for a user:

1. Open the Microsoft 365 admin centre and go to Users > Active users.
2. Select the user, and in the flyout that appears, click Mail.
3. In the Email apps section, click Manage email apps.
4. Ensure Authenticated SMTP is ticked.
5. When you're finished, click Save changes.

Turn off multi-factor authentication

You can try turning off multifactor authentication for the account.

1. Open the Microsoft 365 admin centre and go to Users > Active users.
2. Select the user, and click Manage multi-factor authentication.
3. Select the user and click Disable.

NOTE   Receiving incoming emails in Bp Premier has been deprecated. You may wish to set up a no-reply email address (for example, noreply@yourdomain.com.au) to send all practice email from, to discourage patients from replying to emails.

1. Log in to the Bp Premier server as a user with access to the Setup > Configuration screen.
2. Select Setup > Configuration > Email from the main screen.
3. Click Add next to the Incoming mail (Pop Server) list. The Setup incoming mail server screen appears.
4. Complete the fields in this screen:
   • User – Select the BP user who will receive emails, or select 'Practice' to set up the practice email.
   • Server – Enter the incoming email POP server name.
   • Username – Enter the username used to access the incoming mail server.
   • Password – Enter the password associated with the username. The password is not displayed.
   • Port - Enter 110 as the port number. This is the default port number for incoming mail.
5. Click Save to return to the Configuration screen.
6. Repeat steps 3–4 for each user able to receive incoming email.
7. Click Save on the Configuration screen.