This article provides some options you may wish to try if you are unable to find a patient record in Bp Premier.
Advanced search
Select View > Patients and click Advanced search to view advanced search options for patients.
Advanced search allows you to search for patients by:
- Date of birth
- Medicare number
- Health identifier.
Run the Deleted patients and Merged patients restore utilities
If you are unable to find the patient using advanced search, it is possible that the patient record has been deleted, or merged with another patient record.
To recover deleted or merged patients, use the Deleted patients or the Merged patient restore utilities.
See What utilities are available in Bp Premier? for information on how to access these utilities.
Check patient details
It is possible that the patient's demographic information has been updated incorrectly, for example, if the patient is a parent, their demographic may have accidentally been changed to contain their child's details.
If the patient is a parent, check the child's patient record for the parent's data. If you cannot find the patient's data in the child's patient record, from the Bp Premier home screen select Utilities > Deleted clinical data to check if the patient's data has been deleted from the child's patient record.
Database search
If the above options do not work, and you know the date that the patient visited the practice, select Utilities > Search and click Visits to search for patients who visited a specific provider within a date range.
Last updated: 08 December 2021
AU 