Get Started with Best Health App

Your practice requires internet access to use the Best Health App integration.

You must onboard every location where you want to use the Best Health App functionality. Before onboarding your location, check that the location details are correct in Bp Premier by navigating to Setup > Practice details from the main screen. When you are sure the location details are correct, you can onboard your location for Best Health App:

NOTE  You will need the user permission Best Health Settings set to 'Add/Edit/Delete' to make changes in the Best Health App Configuration window. See User Permissions for more information.

1. Log in to Bp Premier as a user with access to Configuration.
2. Select Setup > Configuration from the main menu. Select the Bp Comms tab and click Configure Best Health App.



3. Select a user and enter the user's password at the login screen and click Login. The Best Health Settings utility will appear. In the example below, the location 'Gladstone' has already been defined in Setup > Practice Details and the details for this location have been retrieved.



4. Tick Enable Best Health App usage for this location. The tabs in the window will be enabled for editing.
5. You can update the practice details retrieved for this window. However, the details displayed here are for the purposes of app onboarding only, and will not update the details stored in Setup > Practice Details. The details that are entered into this screen will be visible to the users of the Best Health App who are enrolled at your location.
6. You can set the location's Opening Hours, Website (if the practice has one), and add a Clinic Logo to be displayed on the app.
7. If the practice location uses a third-party application to book appointments, enter the Appointment URL used for third-party appointment booking.

This link will be available from the appointment section of the patient's app. Clicking the link will open the URL in the mobile device's browser.

8. Click Save.
   
   

If you have already spoken with Bp Sales and paid your Best Health App invoice, Best Practice Software activates your location and your License Status will change to Active in the [Best Health Settings] utility.



At this point, you can start Best Health App functionality and setting up templates.

If you have not yet spoken with Bp Sales, Bp Premier will submit the request to Best Practice Software for processing. This may take a minute. Once complete, you will soon be contacted by one of the Bp Sales team to complete the process.

Internet Access Required

A Bp Comms credit code contains a dollar amount that can be used for sending Best Health App and SMS messages, as well as electronic prescription tokens. Contact Best Practice Software Sales to obtain a Bp Comms credit code. You may have also received Bp Comms credit as part of a Best Health App Welcome Pack.

How Much Bp Comms Credit Do I Have?

The balance of your Bp Comms credit is often displayed when you send a Bp Comms message. This information is located at the bottom of the screen and displays how many SMS or App messages you could send using your remaining credit. You can also view your available credit by navigating to Setup > Configuration > Bp Comms.

Top up Bp Comms Credit

If you have permission to access Configuration, you can top up Bp Comms credits at any time.

1. Contact Best Practice Software Sales to obtain a Bp Comms credit code.
2. Go to Setup > Configuration and select the Bp Comms tab.
3. Under Bp Comms credits, enter the code you received into Enter code to top up credit and click Validate. The Credits Remaining value will increase by the top-up amount. The unused messages section will indicate how many SMS or Best Health App messages you can send with your remaining credits.

Bp Comms Credit Warnings and Messages

Configurable warning prompts and messages are available to ensure no interruptions occur to Bp Comms functionality as a result of lack of credit.

Bp Comms Warning Prompt

This prompt can be set up to remind you to contact Best Practice Software Sales to purchase additional credit. If the available Bp Comms message credit falls below the configured limit a single warning prompt is displayed whenever you enter a screen that can send a Bp Comms message. To configure the Bp Comms warning prompt:

1. Navigate to Setup > Configuration and select the Bp Comms tab.
2. Check the Display a warning prompt when remaining messages fall below check box.



3. Enter how many messages you want remaining before you start receiving the warning prompt.
4. Select either App or SMS from the drop down list. Best Practice Software recommends selecting the BpComms method you use the most.
5. Click Save.

A prompt similar to below will display when your Bp Comms credit falls below the configured limit.

Bp Comms Warning Message

The Bp Comms warning message will send an internal Bp Premier message to the selected user when the available message credit falls below the configured limit. This warning method is useful when automated Bp Comms are configured as there is no window or screen to display a warning prompt. To configure the Bp Comms warning message:

1. Navigate to Setup > Configuration and select the Bp Comms tab.
2. Check the Send a message to a user when remaining messages fall below check box.



3. Enter how many messages you want remaining before you start receiving the warning message. Best Practice Software recommend that this value be set higher than the warning prompt, so that the nominated user has time to order a new credit key before other users are warned about low credit.
4. Select either App, SMS, SMS eScripts or App eScripts from the drop down list. Best Practice Software recommends selecting the BpComms method you use the most.
5. Select the user who you want to receive the message in the Low credit warning message recipient drop down list.
6. Click Save.

A message similar to below will be received when your Bp Comms credit falls below the configured limit.

What Best Health App Messages Will I Be Charged For?

The following table outlines what actions performed between Bp Premier and the Best Health App are chargeable. Only actions performed by the practice can be charged, all functions the patient performs on the Best Health App are not charged.

Best Health App Action	Will I be charged?
Send Patient Education Material to the patient	Yes
Send MIMS CMI to the patient	Yes
Send a clinical reminder to the patient	Yes
Send a message to the patient from the Follow Up Inbox	Yes
Send a message to the patient from the Inbox	Yes
Send a message to the patient from the Utilities Search	Yes
Send a message to the patient from the Patient Record	Yes
Send the patient an Appointment reminder	Yes
Send the patient a Health Summary	Yes
Send an electronic prescription	Yes
Appointment Syncing between Bp Premier and BHA.	No
Send Patient App Enrolment/Unenrolment.	No
The patient performs a check in confirmation.	No
Syncing demographics between Bp Premier and BHA.	No

You can add a short text notice to be displayed to a user when they are enrolled at this location and start the Best Health App on their mobile device. This notice can be updated if required.

1. Navigate to Setup > Configuration >  Bp Comms > Configure Best Health App.
2. Select a user and enter the user's password at the login screen and click Login. The Best Health Settings utility will appear.
3. Select the Practice Notices tab. Click Add. The Add notice window will appear.



4. Type the Message, select a Start and End date, and tick Make this the primary notice for this location.

You can change the primary notice by creating another notice and ticking this option.

5. Click Save.
6. Click Close when you have finished in the Best Health Settings setup utility.

If you already use Bp Comms with SMS, you have templates set up for sending messages. These same templates can be used to send communication from the Best Health App. You may consider setting up templates specifically for using with the Best Health App. See Bp Comms templates for more information.

Resources

• Enrol patients for the Best Health App

Marketing Assets

• Talking Points Poster
• Patient Communication Poster
• Staff Features Poster
• Patient Flyers

Bp Comms Consent

• Understanding Bp Comms Consent
• Set Comms Consent for patients

Videos

• Masterclass - Bp Comms Workflows for SMS and App
• Masterclass - Configuration and Consent for SMS and App
• Masterclass - Patient Communication using Bp Comms
• Masterclass - Navigating Best Health, an introduction to Bp's new Patient App