Troubleshoot Medicare Web Services and PRODA

Service text for items is now limited to a reserved character set: letters (A-Z and a-z), digits (0-9), and the special characters @ # $ % + = : ; , . -. Brackets, apostrophes, and slash characters are not permitted.

If you receive a Medicare Online Error ‘9202 Invalid value supplied for Service Text’, ensure that the Service Details field in the Account Item or Fee Amount screens contains only the characters listed above.

If you experience this error it means that either Medicare Web Services has not been set up at your practice, or your B2B device has expired.

If you have not yet set up Medicare Web Services, follow the steps listed in Connect to Medicare Web Services to use Medicare Web Services functionality.

If your B2B device has expired, you will need to re-register the device.

Remove the device from Bp Premier and PRODA.

Re-register your B2B device to continue using Medicare Web Services functionality.

When registering your B2B device, if you receive this message when you click Register or Check Access in Setup > Configuration > PRODA, it means that Medicare Online has not been linked as a service provider to your organisation in PRODA.

Follow these instructions on the Services Australia website to Link Medicare Online to your organisation in PRODA.

Issues with registering and setting up your organisation in PRODA.

If you are having issues with registering and setting up your organisation in PRODA, you will need to call or email PRODA on 1800 700 199 or proda@servicesaustralia.gov.au.

Error code 9007: The Location is not authorised to undertake the function on the date of transmission. The transmission has been rejected. Contact the Medicare eBusiness Service Centre for further assistance.

Check that Medicare Online has been linked as a service provider to your organisation in PRODA.

Follow these instructions on the Services Australia website to Link Medicare Online to your organisation in PRODA.

If you continue to receive this error, call or email the Medicare eBusiness service centre on 1800 700 199 or ebusiness@servicesaustralia.gov.au.

Error code 2030: Referring Provider Number must not be the same as the Payee Provider Number

Due to Medicare Web Services business logic, this is no longer allowed in Saffron SP3 and later.

Remove payer allocation in Setup > Configuration. This is no longer required.

When performing a check for payments:

REPORT_NOT_FOUND

The claim information does not match Services Australia's records. Contact Services Australia for more information

When performing a check for payments:

REPORT_NOT_READY

The claim has not yet been finalised by Services Australia. Try again later.

When performing a check for payments:

REPORT_NOT_AVAILABLE

The claim was processed and has been rejected. Check the processing report for more information.

Error code: AIR-E-1029 - Information Provider number must exist and be current at the date of submission in the AIR system.

When attempting to use AIR functionality in Saffron SP3 and later, if a user does not have an individual provider number, and a location AIR provider number has not been supplied, this error message will appear.

If staff members without provider numbers require access to AIR functionality, ensure a location provider number has been entered via Setup > Practice details > Practice locations > Edit.

See Access Australian Immunisation Register information for more information.

Error code 7 - User not authenticated.

This error could be a sign that Medicare Web Services is experiencing an outage or that the B2B device isn't functioning properly.

The error may appear in a number of areas in the software that uses Medicare Web Services, including AIR, online claiming, patient claiming, Medicare verification, etc.

If the error message is persistent, the B2B Device will need to be removed from Bp Premier and PRODA and then recreated.

Error code 5 - Invalid string: the minimum length must be at least 8 (got only 2).

Ensure that the patient's home phone number is made up of eight numbers.

If the patient has not provided a home phone number, leave this field blank.

Error code 5 - Invalid string: the minimum length must be at least 4 (got only 0).

The postcode field contains invalid or insufficient characters.

To resolve this error, check that the postcode in the Patient Demographics contains four valid numbers.

Error code 5 - Invalid string: maximum length should be 30 (got 31) .

The Bank Account Name field contains invalid, insufficient, or excess characters.

To resolve this error, check that the bank account name in the Patient Demographics contains 30 characters or less.

Error code 5 - Invalid string: the minimum length must be 6 (got only 3) .

The BSB Number in the Patient Demographics contains invalid or insufficient characters.

To resolve this error, check that the BSB Number field in the Patient Demographics contains 6 valid numbers.

Error code 5 - Invalid string: minimum length should be 10 (got 1) .

The Medicare Card field in the Patient Demographics contains invalid, insufficient, or excess characters.

To resolve this error, check that the Medicare Card number for the Patient has been correctly entered.

Error code 5 - Invalid object: the property 'id' is missing.

This error message indicates that more than 14 services are being claimed on one invoice.

The maximum number of services that can be transmitted is 14 per patient claim.