Known issues

Installation

When installing Bp Premier Oxford SP1 from an ISO file and selecting a custom install location in the Wizard, the installation will fail.

Not yet resolved.

84871

Installation

Some Bp Premier users have reported connection issues between the server and client, and between third-party integrations using the HALO link, after running the Oxford version Service Pack 1 (SP1) Program Update.

"Bp Premier couldn't connect to the database. Please try again. If the problem continues, contact your practice administrator or IT for assistance."

Follow the instructions in Troubleshooting Bp Premier Oxford SP1 Installation to Run the Update Database utility and Restart Halo Link Service in sequence to resolve the issue.

Not yet resolved.

84825

Assignment of Benefit

When creating an invoice or adjusting an invoice and adding item numbers that do not match the Basic Service Description in the Pre-assignment of benefit agreement, Bp Premier will prompt the user to generate a new Post assignment of benefit form but the pre-assignment of benefit is still available to select.

If the pre-assignment of benefit form is selected Bp Premier will not generate a new post assignment of benefit form for the additional item numbers.

Not yet resolved.

84103

Assignment of Benefit

When printing a pre or post assignment of benefit form with Prompt for printer enabled in Setup printers, Bp Premier will not prompt the user to select a printer and the default printer will be used.

Not yet resolved.

84712

Assignment of Benefit

When Print 2 copies of vouchers is enabled in Setup > Configuration > Online Claiming and printing an assignment of benefit form, only one copy is printed.

Workarounds:

One of three workarounds can be used in this scenario.

• Resend the form from the Follow up assignment of benefit screen if it is in Pending status.
• Adjust the invoice linked to the form from the Patient billing history if it is Approved so that it can be reprinted.
• Create a copy of the form external to Bp Premier using the Print to PDF function.

Oxford SP1

83577

Assignment of Benefit

Assignment of benefit forms are not correctly fitted to the page when printing with A5 vouchers enabled in Setup > Configuration > Online Claiming:

• When A5 vouchers and Print 2 copies of vouchers are both enabled, the forms will both print as A6 on a single A4 piece of paper (dependant on paper size currently in printer).
• When A5 vouchers is enabled the form will print on an A4 piece of paper (dependant on paper size currently in printer).

Workaround:

Practices can modify the external printer settings to print A5 sized landscape AoB forms accordingly.

Oxford SP1

83579

Assignment of Benefit

When editing details of an invoice in the Account details screen accessed from Online claiming or the Patient billing history, the Assignment of Benefit fields do not function correctly.

Workaround:

This error does not effect the workflow and the details can still be updated without issue. An Assignment of Benefit form does not need to be generated unless changes to the services are made.

Not yet resolved.

83545

Assignment of Benefit

If an invoice is linked to an Assignment of Benefit form with a status of Delivery failed it will stay in the All outstanding results of the Follow up Assignment of Benefit screen when the invoice is cancelled.

Oxford SP1

83614

Assignment of Benefit

When using the Bulk resend from the Follow up assignment of benefits screen the Contact note generated will display the Recorded by user as Practice and not the user who sent the SMS via Bulk resend.

Oxford SP1

83556

Assignment of Benefit

Assignment of benefit forms cannot be generated if a patient does not have a mobile number or home phone number entered in the Patient details.

Workaround:

Prior to generating a pre or post assignment, ensure patient(s) have a mobile or home phone information added.

Not yet resolved.

83211

Assignment of Benefit

If Prompt for Printer is enabled in the default printer settings, when generating a printed Assignment of benefit form, if the users switches to a different Bp Premier window and back to the Appointment book, the Prompt for Printer window will be hidden causing Bp Premier to be locked.

Workaround:

• Open task manager > Expand out Best Practice > Right-click on Print > Bring to front to then manually finalise.
• ALT + TAB to open the prompt for printer window to then manually finalise.

Not yet resolved.

83485

Assignment of Benefit

If Prompt for Printer is disabled in the default printer settings, when printing an Assignment of benefit form the Prompt for Printer screen will still appear.

Oxford SP1

83480

Email

When sending an email from the Word Processor and opting to not use a PIN for PDF attachments, emails will still send with the text "A PIN is required to view the contents of the PDF file" though no PIN is required to open the file.

Workaround:

No PIN is required to open the file, the message can safely be ignored.

Not yet resolved.

82948

Immunisations

When using the Prevnar 20 vaccine for Pneumococcus in the Childhood immunisation schedule for a patient under 8 years of age with an Ethnicity of Aboriginal and/or Torres Strait Islander, the Sequence field for the 12 month immunisation will incorrectly populate to 3.

Workaround:

The sequence number must be manually adjusted to 4 for the 12 month immunisation.

Not yet resolved.

83601

Log Utilities

When launching the View ePrescription Log or View MWS Log utilities users will encounter a callstack error.

Workaround:

Users can click OK through the error and use the utility as normal.

Oxford SP1

82186

Patient details

If the network connection to the server is interrupted while the Patient details screen is open, a callstack error will occur.

Workaround:

Click OK to continue, then close and re-open the Patient details screen to confirm the network disruption is resolved by confirming any changes have been saved

Not yet resolved.

83342

Follow up assignment of benefit

When using the Bulk resend from the Follow up assignment of benefits screen the Contact note generated will display the Recorded by user as Practice and not the user who sent the SMS via Bulk resend.

Oxford SP1

83556

Payment Integrations

After upgrading to Spectra SP1 Rev 3, sites using CommBank Smart Health as their payment provider may encounter a configuration error with the Bp Payments Utility. This issue may prevent invoice viewing or payment processing.

Workaround:

CommBank Smart Health customers will need to reconfigure the integration by entering the API key again after the upgrade.

Not yet resolved.

80522

Bulk Payments

if a long disconnect occurs while Bp Premier is committing a bulk payment, the payment lines may not commit fully.

Please contact Bp Support on 1300 40 1111 for further assistance if this occurs.

Not yet resolved.

84695

MySL

The Date Created column in MySL responds differently to two scenarios.

For new prescriptions, the Date Created will be the Date the medication was initially prescribed. However, if the doctor prescribed the medication with repeats, the Date Created will be updated to reflect the Date the repeat was last dispensed from the pharmacy.

This will be updated in a future program release to always show the original prescription date.

Oxford

80240

Document Viewer

After emailing multiple investigation results via either Add Investigation or Results import and reopening a patient record, the Word Processor documents fail to render content.

The document viewer will either display a blank screen or trigger a TX Text Control error.

Workaround:

Closing and reopening Bp Premier will resolve the error.

Not yet resolved.

80077

Database Connections

If a network connectivity error occurs, i.e. a disruption between the client workstation and server, at the same time a patient record is being reopened and the "Do you want to continue adding to those notes" prompt is displayed, clicking yes can result in a visit being incorrectly linked to a Visit ID of 0, causing notes not to be saved or recoverable.

Workaround:

If a network connectivity error occurs when a patient record is being reopened and a Retry prompt is displayed, the patient record should be closed and reopened.

Not yet resolved.

80913

Bulk Patient Verification

When running a Bulk Online Patient Verification, users will be prompted with the error message “Online Claiming has not been set up correctly in Setup/Configuration” if there is no specified Path to certificate store set in the Online Claiming configuration settings.

This Medical Certificate store has been replaced with PRODA B2B devices.

Workaround:

Go to Setup > Configuration > Online Claiming and click Change next to Path to certificate store to set up a path. Enter a password of preference when the interface prompts.

Not yet resolved.

74670

Database Connections

When a connection issue occurs, the Retry prompt appears prominently in front of the active window, preventing users from switching to other windows or using Bp Premier in the background. However, if the user opts to navigate to other windows using Shortcut keys, there is a risk of data loss.

Workaround:

To minimise the risk of data loss, users should avoid using Shortcut keys while Bp Premier is attempting to reconnect to the Bp Premier database server.

Not yet resolved.

80048

Suspect Databases

When a Suspect Database error occurs, and the Repair option is selected, a connection to the server error notification is displayed, and the Repair cannot be completed.

Workaround:

Contact Bp Premier Support at 1300 40 1111, options 1, 1, 5 if any errors occur.

Spectra SP1 Revision 1

79665

Remote Database

When selecting Clinical > Unchecked reports in the patient record from a Remote Database workstation, a non-fatal callstack error will occur.

Callstack Identifier:

• CLEANUPORPHANEDINBOXRECORDS Line: 30
• INBOXWINDOW:CLEANUP Line: 44
• PATIENTINBOXWINDOW:LOADDATA Line: 7

Workaround:

Unchecked reports are not available in a remote database and should not be selected.

Not yet resolved.

79683

Remote Database

When a Remote Database workstation reconnects to the Bp Premier (BpInstance) database server instead of connecting to the BPSClient remote database, any patient information entered will not be saved.

Workaround:

Users must ensure their remote database workstation (BPSClient) has been disconnected from the Bp Premier server (BpInstance) network before entering patient information.

Not yet resolved.

79681

Results Import

When the setting Don't allow unallocated reports into Inbox is enabled in Setup > Configuration > Results Import, the Inbox will only show unallocated reports and will not display allocated reports.

Workaround:

To display all reports in the Inbox, go to Setup > Configuration > Results Import and untick the setting Don't allow unallocated reports into inbox.

Fixed in Spectra Build: 1.13.0.1061

78181

Tx Control Utility

Following the upgrade to Spectra, a small number of users reported that they are encountering the following error messages when accessing the Inbox:

• The Text Control component used by Bp Premier failed to load
• An error has occurred within WebView2

Workaround:

Perform the following steps on the affected machine:

1. Download the TX_Register32-15.exe utility from the Best Practice Software website.
2. Right-click the TX_Register32-15.exe file and select Run as Administrator.

See Resolve TX Control Errors for more information on installing the Tx Control Utility.

Fixed in Spectra Build: 1.13.0.1061

78171

Patient Education Material

When searching for leaflets in Patient Education Material, a fatal call stack error will occur in Bp Premier.

Callstack Indicator:

• CTREEVIEW:EXPAND Line: 27
• PATIENTEDUCATIONWINDOW:SEARCH Line: 47
• PATIENTEDUCATIONWINDOW:FILE_SEARCH Line: 9

Spectra SP1

78720

Waiting Room

When an Appointment status is updated using the Legend in the Waiting Room, the appointment is incorrectly moved and assigned to the wrong user.

Spectra SP1

78727

Installer

When upgrading to Bp Premier version Spectra, a small number of practices have reported a DISM error during the installation process.

Workaround:

If you encounter a DISM error message during the installation process, we recommend: restarting the Server or Workstation before reinstalling Spectra.

Fixed in Spectra Build: 1.13.0.1061

78769