As part of our ongoing commitment to provide products and services that add value to our users, the following is a summary of known issues that may occur in supported versions of Bp Omni, including when the issue was fixed, and workarounds where available.
Where relevant, the development ticket number for an issue is included in the issue description below.
|
Bp Function |
Issue |
Fixed in |
Key |
|---|---|---|---|
|
Licensing |
When a license is unassigned from a user and then reassigned, Bp Omni confirms the reassignment but still shows that the user requires a license after saving and refreshing. Reassigning again results in an error indicating the security role value is duplicated. Workaround: No workaround is available. Status: A resolution for this issue is currently in development. |
Not yet resolved. |
54077 |
|
Multiple Location Clinics |
When creating a new location, organisation unit caching causes the following actions to work incorrectly against the new location for between 3 and 4 hours until the cache is refreshed. Affected actions:
NOTE Both adding an appointment and sending an appointment confirmation work as intended during this time. |
Not yet resolved. |
|
|
Multiple Location Clinics |
Best Health Booking: Online Bookings for multiple location tenants must note that Unavailable, Meeting and Reserve times do not propagate to BHB until a new appointment is added to that location for the relevant provider. |
Not yet resolved. |
|
|
Online Booking |
Bp Omni is currently limited to creating online bookings in 15 minute increments (15/30/45/60). This limitation also extends to booking times. For example, bookings can only be made at 10:00, 10:15, 10:30, 10:45 and 11:00. Workaround: Ensure that your online booking durations match this 15 minute increment. This is an ongoing issue that Best Practice are working to get fixed as soon as possible. |
Not yet resolved. |
|
|
Clinical Record |
When typing notes into a field during a consultation, if data is pasted into the field, the field view will jump to the top rather than focusing on the cursor location. Workaround: This is an ongoing library issue that Best Practice are working to get fixed as soon as possible. |
Not yet resolved. |
50018 |
|
Resolved |
Function |
Key |
|---|---|---|
|
08/2024 |
Where there has been an underpayment from ACC as a result of a derived fee calculation, batches may reconcile with payment records created; however, the services are left in a Sent (not paid) status. Workaround: This has been resolved. |
30219 |
|
07/2024 |
The Aged Debtors report has been incorrectly loading all aged debtors and their respective amounts owed. Workaround: This has been resolved. |
32870 |
|
15/01/2023 |
While invoicing multiple patients from a group appointment, some users have found that the invoice does not register as sent. Workaround: This has been resolved. |
35722 |
Last updated: 16 October 2025.
AU 