ACC32 Requests

This article explains how to create an ACC32 request to add, update or change the side of a diagnosis, or request additional treatments for an accepted ACC45 claim in Bp Omni.

Download Quick Reference Guide PDF

Create a new ACC32 request

An ACC32 request can only be created for ACC45 claims with a status of Accepted or Discharged.

1. Create a new ACC32 claim from: 
• Finance > Find an ACC claim, or Admin > ACC Claims. Click the ellipses [...] button and select New ACC32.



• The ACC45 Claim Summary screen in the ACC32 card. Click + New ACC32.



• The Conditions card of the patient profile. Click the ellipses [...] icon next to the claim and select New ACC32.



The ACC32 options for claim screen will open.

2. Select one or multiple request options for additional treatments, diagnoses or change of diagnosis.

NOTE Acupuncturist or Occupational Therapist provider types can only create an ACC32 to request additional treatments, they cannot request to add, change, or change the side of a diagnosis.



3. Indicate if the ACC32 request is a voluntary submission.

NOTE When an ACC32 request is marked as a voluntary submission in Bp Omni, a non-standard ACC32 request form will be created with additional fields to complete in the Current status & prognosis card.

4. To record a verbally approved ACC32 request, toggle the Verbal approval switch to Yes.



5. Click Create new ACC32. The ACC32 Summary screen will open with the Overview card expanded.

From the Actions menu, the user can:

• Change 32 type to change or select additional request options if the request is not for a Verbal approval.
• Delete the ACC32 request.

All new ACC32 requests will include the following forms to complete, in addition to the required forms for the request type:

• Patient details - Review and confirm the patient details are correct. Complete any required fields without populated information.
• Provider details - Enter the Provider, Provider type and Contract number for the ACC32 request.
• Documentation - Browse or drag and drop any supporting documentation to submit with the ACC32 request.
• Patient & provider declarations - Confirm that the ACC32 request has been authorised by the patient, and that the information submitted is true and correct.

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One or more of the following forms will be available to complete depending on the ACC32 request type.

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Send an ACC32 request

Once all cards in the ACC32 Summary screen display a green Ready badge, the Lodge or Send email button will be enabled.

The ACC32 request is sent in the form of a PDF document, compiled of the information entered in the ACC32 Summary screen. The request will also include any supporting documentation uploaded by the user.

Lodge an ACC32 request to ACC

When the Insurer of the ACC45 claim is ACC - Accident Compensation Corporation, the ACC32 request is lodged electronically by Bp Omni via the ACC API.

Email an ACC32 request to an accredited employer

When the Insurer of the ACC45 claim is an ACC accredited employer, the ACC32 request is transmitted by email in Bp Omni.

When Send email is selected, the ACC32 is sent to the email address of the private insurer recorded in the Organisation details of the ACC accredited employer.

If no email is listed for the private insurer, the ACC32 request will be emailed to the accredited employer.

See Create ACC Accredited Employers for more information.

Delete an ACC32

1. Go to Finance > Find an ACC claim, or Admin > ACC Claims.
2. Search for the relevant ACC45 claim.
3. Click the ellipses button and select ACC32.



4. Select the relevant ACC32 record.
5. Click Delete.

An ACC32 request can also be deleted from the Overview card in the ACC32 summary screen before it is submitted.