ACC Billing

Quick Reference Guide PDF

This article explains the various ACC billing scenarios. ACC billing in Bp Omni is dependent on the information entered in the Accident & employment details section of the linked ACC45 Claim and the claimant's Employer details.

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Using the ACC billing screen

ACC Invoices can be managed from Finance > ACC billing. The ACC billing screen displays an interactive grid of invoices.

The Appointment column in the ACC billing screen will display ACC Only for invoices with subsidy items only and ACC Combined for subsidy and surcharge combined invoices.

Filters

Use the filters to locate and group specific invoice results. Filter by State, Claim status, Providers, Date(s) or use the Search bar.

• Click the Owing button to only view owing or unpaid invoices older that one week.
• Click the Action Required button to only view invoices with an Error, Cancelled, Invalid, Exception, Incomplete, or Sent to A/R status.
• Click the Comments button to only view invoices with provider comments.

Sorting

Click the up and down arrows next to column headers to sort the results by ascending or descending order.

Hyperlinks

Click on the blue text hyperlinks to view more details or to be redirected to related screens.

Icons

Hover over an icon to see more information about an invoice or claim.

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Invoicing with patient surcharge

1. Navigate to the appointment book.
2. Right-click on the appointment and select Invoice.
3. Items that can be billed to ACC will display with the green Subsidiser badge.



4. If default fees to invoice has been applied to the appointment type, the fee will default here.

NOTE   See Set Up the Appointment Book and Set Up Practice Fees and Schedules for further details.

5. Save the Invoice or select Pay to process the patient surcharge.



6. Select ACC Billing from the Finance menu.
7. Select the invoice and click Submit.



• Invoice A for the patient surcharge can be seen from the General accounts tab.
• The Invoice B for the ACC subsidy portion of the invoice can be seen from the ACC Billing tab.

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Invoicing without patient surcharge

If no patient surcharge has been set as a default fee or if the surcharge has been removed from the invoice, it will not be split into A and B invoices.

1. Navigate to the appointment book.
2. Right-click on the appointment and select Invoice.
3. Items that can be billed to ACC will display with the green Subsidiser badge.



4. Select Remove to delete an item from an invoice.
5. Save the Invoice.
6. Select ACC Billing from the Finance menu.
7. Select the invoice and click Submit.

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Resubmitting ACC Invoices

Invoices in either the Authorising or Part-paid state with a comment attached and no payment attached can be resubmitted to ACC.

IMPORTANT   Ensure you have made any necessary changes to the old invoice before clicking Resubmit.

Selecting the Resubmit button initiates the following process:

1. The existing invoice is cancelled.
2. A new invoice is created.
3. The invoice is submitted to ACC.

If either the creation or submission steps fail you will be directed to do these steps manually. Once all steps are successful the invoice will be submitted to ACC.

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Billing Statuses

The below Status Badges indicate which state the invoice to be sent to ACC is in.

TIP   See more payment reconciliation statuses in ACC Payments.

Status	Description
	Invoice is not completed or declined.
	Invoice is ready to be sent via ACC API.
	Sent to Accounts Receivable. An invoice amount has been refunded or returned by the vendor or practice. Used when ACC have paid an invoice that was: Invoiced in error by the practice. Paid in error by ACC. The invoice is reversed and the status updated to Sent to AR (Accounts Receivable).
	Invoice has been validated and authorised, payment is pending.
	Invoice is awaiting authorisation.
	Invoice was cancelled. Select the General Accounts tab of the Finance screen to view cancelled invoices.
	An error has occurred. Hover over Error badge to view full details of the error.
	Primarily used for manual invoices. Indicates that an invoice has been received by ACC and there is an issue that requires intervention by the Invoicing Team. If the issue is unable to be corrected or resolved, the status will be updated to Incomplete.
	Invoice is incomplete.
	Problem with information supplied in the invoice. This status is rare as majority of errors will be identified when creating and sending invoices.
	Invoice is pending confirmation.
	Invoice is queued to be sent via API.
	Invoice is pending validation. Usually appears immediately after submitting an invoice.

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ACC Error log

The ACC Error Log, available from Settings > ACC Error Log, provides information about errors that occur when processing or transmitting ACC claims.

Errors are categorised to help identify where an error occurred:

• Processing error: An unexpected error occurred while processing the claim.
• Validation error: An error occurred while validating the response received from ACC.
• Authentication error: The required Health certificate could not be found or has expired.
• Comms error: An unexpected response was received when communicating with ACC, such as when Bp Omni is unable to connect to the ACC service.
• Lodge error: An error occurred within Bp Omni while validating the claim before it was sent to ACC.

The previous Query error status is no longer used for new errors but may continue to appear for older claims.

Errors are displayed with the most recent entries first and are retained for six months.

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Last updated: 16 September 2026.