National Prescription Delivery Service FAQ

This article describes the conformance requirements for the new National Prescription Delivery Service (PDS), which commenced on the 1 July 2023, as well as how these required changes affect Bp Premier and the Prescription Exchange Service you can use to generate eligible PBS scripts.

The 30 of September 2023 deadline to connect to the national Prescription Delivery Service (PDS), eRx Script Exchange, has now passed.

Important Updates on the National Prescription Delivery Service

The Department of Health and Aged Care's new National Prescription Delivery Service commenced on 1 July 2023. Conformance requirements for the National Prescription Delivery Service require that as of 30 September 2023, to create and send eligible eScripts, prescribers must be connected to eRx Script Exchange and use Bp Premier version Orchid SP1 or later.

The Department of Health and Aged Care has advised that for those still connected to MediSecure, the connection will be switched off from 9 November 2023. The following will apply to all prescribers, including those who have successfully connected to eRx as of this date:

  • Any prescriptions originally generated in MediSecure will no longer be able to be cancelled, ceased, or deleted in Bp Premier.
  • If a prescription originally generated in MediSecure needs to be cancelled, ceased, or deleted, prescribers must contact eRx at support@erx.com.au with the subject 'URGENT SCRIPT' for this to be actioned.
  • Any prescriber still connected to MediSecure will be unable to create new prescriptions, and will receive an error message in Bp Premier if attempting to.
  • Prescribers who have not yet registered and configured eRx with Bp Premier must do so immediately if they want to continue prescribing PBS drugs electronically, or they must seek to prescribe using alternative methods, such as handwritten, hand signed scripts that do not contain a barcode or QR code.

If a prescriber attempts to create a new PBS prescription in Bp Premier using MediSecure, they will be unable to and will receive an error message.




Information correct at time of publishing (28 November 2023).

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