Configure HICAPS in Orchid SP2

In Orchid SP2, Bp Premier and HICAPS offer the following functionality:

• integrated Medicare Easyclaim (Patient claiming rebate paid via the EFTPOS Terminal).
• integrated Medicare Online (Patient claiming rebates paid via EFT to the patient's bank account within the next 2-3 business days).
• integrated EFTPOS (payment by EFTPOS and Credit Card).
• integrated EFTPOS Refunds (refund payments to EFTPOS and Credit Cards).

Integrated Medicare Easyclaim

Use HICAPS to transmit patient claims via Medicare Easyclaim for private patient accounts. When a patient pays through the Integrated HICAPS solution, the payment and the claim are submitted one after the other in real-time.

Medicare will assess the claim, and if it is approved, the patient can use an EFTPOS card to receive the rebate directly into their bank account for fully or partially paid accounts.

To send private patient claims to Medicare via Easyclaim, tick the Send via Easyclaim checkbox before paying the account.

Visit the Services Australia website to learn more about Medicare Easyclaim..

Integrated Medicare Online

Use HICAPS Integrated EFTPOS to process payments for private patient accounts and then submit the claim to Medicare using the Patient Claiming functionality in Bp Premier.

Medicare will assess the claim, and if it is approved, Medicare will deposit the rebate amount directly into the patient's bank account for fully or partially paid accounts.

To send private patient claims to Medicare via Patient Claiming, tick the Send via Patient Claiming checkbox before paying the account.

Visit the Services Australia website to learn more about Patient Claiming.

Integrated EFTPOS Payments

Use HICAPS Integrated EFTPOS to process EFTPOS and Credit Card payments for custom item numbers and private patient accounts.

Integrated EFTPOS Refunds

Use HICAPS Integrated EFTPOS to refund EFT payments directly to the patient's EFTPOS or Credit Card.

IMPORTANT   HICAPS Integrated EFTPOS can only be used to refund payments in Bp Premier. Bp Premier does not support the cancellation of Medicare Easyclaim rebates; cancellation must be arranged with Medicare directly. See 1. Cancel processed Medicare rebates for more information.

Before using HICAPS with Bp Premier, you must perform the following configuration. Some of the steps may require contact with HICAPS support. Bp Premier Support cannot assist with the installation of HICAPS hardware or software.

1. Ensure Bp Premier version Orchid SP2 is installed on the server and all workstations.
2. Register with HICAPS and purchase a HICAPS terminal for your practice.
3. Download and install HICAPS Connect on each workstation that will be used to process HICAPS terminal transactions.
4. Download the API credentials for each biller from the HICAPS Digital portal.
5. Download and install the Bp Payments Utility on the server as well as on each workstation that will connect to HICAPS.
6. Activate HICAPS in Bp Premier.
7. Configure HICAPS payment integration for practice and provider bank accounts.

Steps 5–7 are described below.

HICAPS functionality within Bp Premier requires a persistent internet connection on any machines you process payments from.

NOTE  The Bp Payments Utility must be installed on the server as well as on each workstation that will connect to HICAPS.

Bp Premier integrates with HICAPS via the Bp Payments Utility. This utility is separate from Bp Premier and when installed, can be found in your system tray on your Windows desktop on the right-hand side of your taskbar.

1. If the Bp Payments Utility was not installed during the Orchid SP2 upgrade, it can be installed by navigating to Setup > Configuration > Payments. In the About Payment Integration section, click Install Bp Payments Utility.



2. A progress bar is displayed during the download of the Bp Payments Utility, and installation commences as soon as the download is complete.



3. The Bp Payments Utility will be visible in your taskbar.

NOTE   If you're using a terminal server, you may need to configure the Bp Payments Utility on each user session

How can I upgrade the Bp Payments Utility?

When an update is available for the Bp Payments Utility, an alert will be displayed to users.

1. Click Update to apply the most recent version of the Bp Payments Utility.
2. Updates to the Bp Payments Utility must be installed on the server as well as each workstation that has the Bp Payments Utility installed.

See Bp Payments Utility Release Notes for more information.

NOTE  The Bp Payments Utility requires administrator level permissions to update.

Activate HICAPS Payment Integrations

1. Log in to Bp Premier and navigate to Setup > Configuration > Payments.
2. In the Configure Payment Integration section, select HICAPS from the dropdown list.
3. Tick Activate Payment Integration.

When a payment integration is activated for the first time, the Set as default payment integration checkbox is automatically selected and the option will be greyed out.



4. If you want HICAPS to be your default payment method, tick Set as default payment integration. See Configuring Multiple Payment Integrations for more information.
5. Tick Activate Easyclaim Private Patient Claiming. HICAPS Easyclaim allows rebates to be paid instantly to the bank account associated with a patient's EFTPOS card.
6. Click Save.

Set the default Payment Type

1. Select Setup > Configuration from the main Bp Premier screen. The Configuration screen will appear.
2. Select the Billing tab.



3. The Payment type field determines the active payment type when you first open the Payment details screen. The default is 'Cash'. Set this field to 'EFT' if you regularly use HICAPS for payments.
4. Press Save to update billing settings.

HICAPS will provide API credentials for each biller you have registered for HICAPS. Each biller's API credentials should be linked to the associated bank account in Bp Premier.

The API credentials for each biller can be obtained from the HICAPS Digital portal.

• Configure HICAPS for Practice Bank Accounts
• Configure HICAPS for Provider Bank Accounts