Troubleshoot Software Issues
Describes how to resolve a Suspect Database callstack error in Bp Premier version Orchid SP2.
Troubleshoot slowness or response issues on your Bp Premier server or workstation.
How to troubleshoot some common issues encountered when backing up Bp Premier, including the location of the backup log files and if you should use compressed or uncompressed backups.
How to troubleshoot common issues encountered when downloading and synchronising a remote database.
Resolve Tx or Tx Control errors, particularly after an upgrade.
Managing general errors and exits to desktop
If you have experienced a serious error using Bp Premier and need to call Support to assist resolution, this article describes how you can reduce resolution time by preparing some information beforehand.
This article explains how to resolve WebView2 issues in Bp Premier.
Troubleshoot common problems encountered when connecting to the server after installing Bp Premier for the first time, or to check that the SQL Server database has installed.
How to reduce the chance of memory utilisation issues when opening documents in Bp Premier.
If you are having issues sending messages, particularly automated appointment reminder SMS, check the service you are using to manage Bp Comms.
Troubleshoot general client connections
If you experience problems connecting a workstation to the server, this article can provide troubleshooting resolutions. It also describes how to update the registry entries for Bp Premier after moving a server, and troubleshoot terminal server connections.
Troubleshoot Bp Messaging Service
Provides troubleshooting advice for common problems encountered with the Best Practice Messaging Service.
Troubleshoot Management Issues
Provide site information to support
If you have experienced a serious error using Bp Premier and need to call Support to assist resolution, this article describes how you can reduce resolution time by preparing some information beforehand.
Troubleshoot common problems encountered while setting up and accessing My Health Record, including certfiicate import, HI lookup, and problems uploading or viewing MHR documents.
Troubleshoot Medicare Web Services and PRODA
Troubleshoot slowness or response issues on your Bp Premier server or workstation.
Troubleshoot NASH certificate issues
Troubleshoot issues connecting to the Health Identifier (HI) service to use My Health Record.
Troubleshoot Clinical Issues
Options you may wish to try if you are unable to find a patient record in Bp Premier.
Troubleshoot eorder submission failure, including checking the Bp Messaging Service for machine name validity.
Troubleshoot importing results
Troubleshoot importing results automatically from a pathology or imaging lab.
Troubleshoot common problems encountered working with template fields.
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