Knowledge Base


Version 7, 2019


Known Issues

Detailed below are a list of known issues in Bp Allied.
Please also refer to the following sections that detail limitations related to some functions:




Issue #

Version Resolved in

Appointment book
Multiple practitioner emails are sent when cancelling an appointment
Appointment book
Recurring meetings cannot have a Reminder set. This is due to how this function works and will not be resolved
No plan to resolve at this time
Appointment book
All day appointments, set to display in the calendar header, show in each calendar within a tabbed view. This does not occur if the all day appointment is displayed in the time cells.
Change the option in Options > Appointment Book to Show all day appointments in time cells.
Appointment book
Copying an appointment may not copy across reminder indicators into the copied appointment.
These will need to be manually added
Appointment book
Changing to Full Week View will stop the appointment icons from displaying on appointments in that view.
Use the Day or Week view
Appointment book
Times are not displaying on an appointment or meeting when it does not fit into the time scale selected on calendar screen.
Hovering over meeting or appointment time will display the relevant start and end times.
Appointment book
Cancelled appointments display in the Client Management Report rather than the rebooked patient.
Rescheduling rather than Cancelling and rebooking is an option. Otherwise, client information will need to be reviewed manually on screen via the Referral report.
Appointment book
Daily Appointment List is printing duplicates of all recurring meetings and three times for recurring meetings that have had the particular occurrence change.
Appointment book
Saving of "page setup" options for Print function on the Appointments toolbar not occuring
Unfortunately there is no work around and this may not be able to be resolved.
Google Sync
Awaiting for verification by Google as a safe application to sync to.
Use the options to continue past the Unsafe app message displayed.
If a new payment is added directly to an invoice for more that the amount of the invoice then the credit amount is not correctly assigned to the payment. This means that the overpayment is not automatically available for allocation to another payment.
Remove the invoice from the payment and re-add it will fix up the allocation and allow the extra amount to be allocated to another invoice.
Adding a new address to a third party creates a second address record. The old address will still display on an invoice.
Please contact Support to help resolve this.
Unable to find the resource at [https://....] means that the incorrect list has been chosen and that another List ID needs to be selected. The selected list may have been deleted.
Example error message:
Update the list ID and try to connect again.
Multi-item Bulk bill, DVA and Patient Claims – unable to resubmit multiple times. Resubmitting once is available.
Carefully review why the claim is not being processed. May require help from the Support team.
No plan to resolve at this time
Provider auth group information dropping when changing or adding Google sync information to a User.
Manually add provider information back in after save.
If a Provider ID record that is associated to Medicare Online needs to be amended for some reason, e.g. data entry issue or put against the incorrect Auth Group, then this change will not be registered correctly with the claiming portal.
Mark the incorrect entry as “Inactive” and add a new line with the correct details.
Medical Objects
Functionality is currently unavailable
Exports draft invoices by default. This means that they need to be edited in MYOB when they are paid.
Filter out the draft invoices using a custom filter. Please use the link or contact Support who can show you how to do this.
Using the Set as Current Referral option in Edit Appointment resets all current referrals to the one selected even if "Allow Mulitple Current Referrals" is selected.
Use the options in Client Details > Referrals to indicate which referrals are current.
Creating an invoice for an appointment with no referral displays the current referral in the Invoice template.
Please contact Bp Allied Support for an Invoice template that does not display referral information.
Country code can change unexpectedly preventing SMS messages to be sent.
Please contact Support to help resolve this.
Reminder merge fields do not merge when added into email reminder subject line.
Secure Messaging
Saving a letter to the client record not working when using secure messaging
The save functions have been reversed. Choosing save to the local computer will save the file to the Client Record
Secure Messaging
- Referral Net
Installing a Referral Net certificate does not display the status of "Installed" in the Options > Certificates tab after it has been installed. The certificate works correctly.
When a practice has mulitple email templates, the default template is not being used to send messages. Instead the first template in the list is being used.
  • Review whether all email templates are required. Delete any that are not.
  • Turn off the scheduler and send emails in bulk via the Reminders screen.
Please contact Support as a new Scheduler update is available.
Not using the Clients preferred name if one is entered when sending an email
Turn off the scheduler and send emails in bulk via the Reminders screen.
Please contact Support as a new Scheduler update is available.
Start Up
Closing laptop with Bp Allied still running will cause corruption of the user.config file. On startng up Bp Allied next, the following error will display "Error sending to Raygun The type initializer for 'myPractice.UI.My.MyApplication' threw an exception.
Close the Bp Allied before closing the laptop lid to minimise the incidence of this occuring.
Contact the support team if the issue arises as they can resolve this issue easily.
New integrations are unavailable for all customers. Current customers with no new items should be able to continue to use this functionality.
Page last updated: 17 December 2020