Known Issues

Appointment book

Multiple practitioner emails are sent when cancelling an appointment.

There is no current workaround for this issue,

19819

Not yet resolved.

Appointment book

All day appointments set to display in the calendar header show in each calendar within a tabbed view. This does not occur if the all day appointment is displayed in the time cells.

Change the option in Options > Appointment Book to Show all day appointments in time cells.

19820

Not yet resolved.

Appointment book

Recurring meetings cannot have a Reminder set. This is due to how this function works and will not be resolved.

This is due to how this function works and will not be resolved.

This is due to how this function works and will not be resolved.

Appointment book

Copying an appointment may not copy across reminder indicators into the copied appointment.

These will need to be manually added.

18874

V7 SP1

Appointment book

Changing to Full Week View will stop the appointment icons from displaying on appointments in that view.

Use the Day or Week view.

22326

V7 SP1 R1

Appointment book

Times are not displaying on an appointment or meeting when it does not fit into the time scale selected on calendar screen.

Hovering over meeting or appointment time will display the relevant start and end times.

22016

V7 SP1 R1

Appointment book

Cancelled appointments display in the Client Management Report rather than the rebooked patient.

Rescheduling rather than cancelling and rebooking is an option. Otherwise, client information will need to be reviewed manually on screen via the Referral report.

19696

Not yet resolved.

Appointment book

Daily Appointment List prints duplicates of all recurring meetings and three times for recurring meetings that have had the particular occurrence change.

There is no current workaround for this issue.

19817

V7 SP1 R1

Appointment book

Saving of "page set-up" options for Print function on the Appointments toolbar not occurring.

There is no workaround for this issue and may not be resolvable.

27309

May not be resolvable.

Bulk Billing

If the Preferred Payment Type in the Client Contact Details is set to a Bulk Billing method and is then later changed to another payment method, the user will be unable to edit the cents value in the Payment Amount when processing payments in Bp Allied.

The current workaround is to update the Preferred Payment Type to a non-Medicare Type from Clients > Contact Details > Preferences and Statistics > Preferred Payment Type.

70198

Google Sync

Unable to connect due to a google security warning.

Please contact Bp Allied Support for workaround assistance.

54889

Not yet resolved.

Google Sync

Due to changes with Google authentication, the Google Calender integration process in Bp Allied has been updated and users may encounter verification errors.

There is no current workaround for this issue, Best Practice Software are working on a solution to be released in a future build.

69021

Not yet resolved.

Google Sync

Awaiting for verification by Google as a safe application to sync to.

Use the options to continue past the Unsafe app message displayed.

20493

Not yet resolved.

Invoicing

If a new payment is added directly to an invoice for more that the amount of the invoice, the credit amount is not correctly assigned to the payment. This means that the overpayment is not automatically available for allocation to another payment.

Removing the invoice from the payment and re-adding it will fix up the allocation and allow the extra amount to be allocated to another invoice.

19694

V7 SP1

Installation

A Direct Connection Installation of Bp Allied will fail when a version check is performed after connecting to the database.

Advanced users can create a dummy database that will fail the version check, then continue the installation after the prompt appears to continue.

Once the installation is complete the correct database can be udpated using MPSettings found in:

C:\Program Files (x86)\myPractice\MPSettings.exe

Please contact Bp Allied Support for assistance with this workaround,

70255

V7 SP3

Invoicing

Adding a new address to a third party creates a second address record. The old address will still display on an invoice.

Please contact Bp Allied Support for workaround assistance.

19789

V7 SP1 R1

Mailchimp

Unable to find the resource at [https://....] means that the incorrect list has been chosen and that another List ID needs to be selected. The selected list may have been deleted.Example error message:

Update the list ID and try to connect again.

20327

V7 SP1 R1

Medicare

After updating to V7 SP2 Rev 1, Medicare claims may be stuck in the In Progress tab from the Medicare Claim Report with the Status of WITH MEDICARE.

Please contact Bp Allied Support for workaround assistance.

68390

Not yet resolved.

Medicare

Multi-item Bulk bill, DVA and Patient Claims – unable to resubmit multiple times. Resubmitting once is available.

Carefully review why the claim is not being processed. May require help from the Support team.

No plans to resolve at this time.

Medicare

Provider Auth group information dropping when changing or adding Google sync information to a User.

Manually add provider information back in after save.

21333

V7 SP1

Medicare

If a Provider ID record that is associated to Medicare Online needs to be amended for some reason, e.g. data entry issue or put against the incorrect Auth Group, then this change will not be registered correctly with the claiming portal.

Mark the incorrect entry as “Inactive” and add a new line with the correct details.

28105

Not yet resolved.

Medical Objects

Functionality is currently unavailable.

Functionality is currently unavailable.

19259

Not yet resolved.

MYOB

Exports draft invoices by default. This means that they need to be edited in MYOB when they are paid.

Filter out the draft invoices using a custom filter. Please use the link or contact Support who can show you how to do this.

23681

V7 SP1 R1

Options

Turning on the 2002 permission "Save a copy of an invoice when printed" also turns off the access to "Allow Invoice Item Price editing." option in Invoice options.

No current workaround for this issue.

60206

Not yet resolved.

Referrals

Using the Set as Current Referral option in Edit Appointment resets all current referrals to the one selected even if "Allow Multiple Current Referrals" is selected.

Use the options in Client Details > Referrals to indicate which referrals are current.

19691

Not yet resolved.

Referrals

Creating an invoice for an appointment with no referral displays the current referral in the Invoice template.

Please contact Bp Allied Support for an Invoice template that does not display referral information.

19690

V7 SP1 R1

Reminders

Country code can change unexpectedly preventing SMS messages to be sent.

Please contact Bp Allied Support for workaround assistance.

21345

Not yet resolved.

Reminders

Reminder merge fields do not merge when added into email reminder subject line.

There is no current workaround for this issue,

21028

Not yet resolved.

Reports

Outstanding Balance Report - credit balances do not display if the Client has no prior invoices.

Create an invoice with a zero balance for the Client. The credit balance will display.

55561

Not yet resolved.

Secure Messaging

Saving a letter to the client record not working when using secure messaging

The save functions have been reversed. Choosing save to the local computer will save the file to the Client Record.

19153

V7 SP1

Secure Messaging Referral Net

Installing a Referral Net certificate does not display the status of "Installed" in the Options > Certificates tab after it has been installed. The certificate works correctly.

There is no current workaround for this issue.

19689

Not yet resolved.

Scheduler

When a practice has multiple email templates, the default template is not being used to send messages. Instead the first template in the list is being used.

• Review whether all email templates are required.
• Delete any that are not.
• Turn off the scheduler and send emails in bulk via the Reminders screen.

21168

Please contact Bp Allied Support for a new Scheduler update.

Scheduler

Not using the Clients preferred name if one is entered when sending an email.

Turn off the scheduler and send emails in bulk via the Reminders screen.

21168

Please contact Bp Allied Support for a new Scheduler update.

Start Up

Closing a laptop with Bp Allied still running will cause corruption of the user.config file. On next Bp Allied start up, the following error will display "Error sending to Raygun The type initializer for 'myPractice.UI.My.MyApplication' threw an exception.

Close Bp Allied before closing the laptop lid to minimise the incidence of this occurring. Contact the Bp Allied support team for assistance,

20056

Not yet resolved.

User Permissions

Users may not have access to view all Client information.

The Client Access permission is not applied when initially setting permissions for a new user. This can only be applied after closing and re-opening Options, then selecting Reset Permissions.

68712

Not yet resolved.

Xero

New integrations are unavailable for all customers. Current customers with no new items should be able to continue to use this functionality.

There is no current workaround for this issue,

17925

V7 SP1

Google Sync

The Google Sync Application is blocked for all new Google accounts. New accounts cannot be used for Google Calender integration in Bp Allied.

There is no current workaround for this issue,

71469

V7 SP3

Merge Client Records

When merging duplicate client records that both contain information in the Client History, only the data recorded in the client record to be kept will be retained.

There is no current workaround for this issue.

72539

V7 SP3

Full Client List Report

Users may experience issues with the Full Client List report only exporting a single email addresses for clients with multiple email addresses.

There is no current workaround for this issue.

20009

V7 SP3 Rev 1

Letter Print Preview

Page Setup options do not display in the Print Preview from the Letters screen.

There is no current workaround for this issue.

72892

V7 SP3 Rev 1

Medicare Claim Report

When a Line Item is changed or removed from a claim during resubmission to Medicare, the claim is removed entirely from the Medicare Claim Report.

There is no current workaround for this issue.

73347

V7 SP3 Rev 1

Claim Resubmission

Users may experience issues with resubmitting older declined claims after a new MBS fee schedule file has been downloaded and updated in Bp Allied with a new fee schedule.

There is no current workaround for this issue.

26154

V7 SP3 Rev 1

New User

Bp Allied shuts down when creating a new user. This also occurs when selecting Add Missing Client Access from the Manage Permissions window.

There is no current workaround for the issue.

73502

V7 SP3 Rev 1

Client Access Permissions

Client Access Permissions are not applied when creating a new user.

There is no current workaround for this issue.

73636

V7 SP3 Rev 1

Zoom Meetings

Zoom meeting passwords are not created causing Bp Allied to shut down when a Zoom meeting is created.

There is no current workaround for this issue.

73697

V7 SP3 Rev 1