SMS messaging and auto texts

SMS messages can be created on the fly, if you are manually sending a message to a single patient for example, or created from a Bp VIP.net Autotext template. For example, an 'appointment reminder' message might be constructed from an Autotext template that populates the message with the patient's name and address, the doctor being seen, and the appointment time.

See Create an Autotext for more information.

Standard Autotext names used by Bp VIP.net

In a number of screens, Bp VIP.net will look to see if Autotext codes with specific names exist. If the Autotext code exists, Bp VIP.net will populate a drop-down menu or field.

Autotext Code	Used in
WSNAP	The Warning field on the Information Bar displays warning information about the current patient by default, unless an Autotext called 'WSNAP' exists. If this Autotext exists, Bp VIP.net will populate the Information Bar Warning field with the results of the WSNAP autotext instead. For example, you could insert a patient's health insurer in this field.
Txt Appt Rem	This is the default appointment reminder text message Autotext. If an Autotext with this name exists, Bp VIP.net will make this Autotext available for selection from the drop-down menu Facility Preferences > Communications > Default autotext entry for Appointment Reminders. See Set default Autotexts for appointment reminders for more information. You can over-ride the default appointment reminder Autotext when sending a manual or scheduled appointment reminder.
Txt ApptLate	This is the default delayed appointment message Autotext, such as when a provider is running late. If an Autotext with this name exists, Bp VIP.net will make this Autotext available for selection from the drop-down menu Facility Preferences > Communications > Default autotext entry for Appointment Reminders. See Set default Autotexts for appointment reminders for more information. You can over-ride the default delayed appointment Autotext when sending messages to patients.

Set default Autotexts for appointment reminders

After you have created or imported your AutoText entries, you need to select which Autotext you will use for appointment reminders and patient delay notifications:

1. From the main Bp VIP.net screen, select Setup > Facility Preferences > General Preferences > Communications tab.
2. Select the Default autotext entry for Appointment Reminders. The autotext entry selected here will be used when manual or scheduled appointment reminder messages are sent to patients.
3. Select the Default autotext entry for Appointment Delay Notifications. The entry selected here will be used when delay notification messages are sent to patients.
4. If your practice prefers to receive patient replies as emails rather than VIP messages, enter an email address in the If you prefer to receive TXT replies... field.

NOTE Best Practice Software do not recommend selecting this option. Patient replies received as emails will not automatically update the appointment book.

5. Click Ok to save changes.

 

Last modified: July 2020