This page provides download links and instructions for all Support utilities.
IMPORTANT This Index Page is intended solely for Internal Use and should not be shared with external sites. The individual pages are Public Facing and may be supplied as needed in accordance with the Support Policies and Procedures.
Script runner
|
Article |
Description |
|---|---|
|
How to run a .bpscript file supplied by BPS Support using the Script Runner utility. |
|
|
How to run a .bpscript file and export the results using the Script Runner utility. |
|
|
How to run a database structure check using the Script Runner utility. |
Database guidance
|
Article |
Description |
|---|---|
|
How to upgrade full and express versions of SQL Server database using the BPS SQL Upgrade utility. |
|
|
How to upgrade from the free Express edition to a 'full' edition of SQL Server using the BPS SQL Upgrade utility. |
|
|
Microsoft knowledge base resources for practices running end-of-support versions of SQL Server and Windows Server who need to upgrade. |
|
|
How to run a database search query provided by Best Practice Software Support |
Utilities with versions
These utilities are versioned for each release of Bp Premier. These utilities are updated to the latest Program or Service Pack release.
|
Article |
Description |
|---|---|
|
How to create a new document database for Bp Premier installation. |
|
|
How to reset the Database Browser (or 'viewer') password set in Setup > Configuration > Database. |
|
|
How to remove confidential status for a selected provider's notes. |
|
|
How to reset the emergency access password set in Setup > Configuration > Database. |
|
|
How to reactivate a patient marked as inactive. |
|
|
How to remove all details from the special patient 0. |
|
|
How to dump a database table to file to provide to BPS Support. |
|
|
Extend your evaluation licence period. |
|
|
How to obtain and run the Bulk Consent Update utility for practices upgrading to Indigo SP1 or later and Bp Comms. |
Unversioned utilities and guidance
These are miscellaneous utilities created to handle known issues and scenarios since Bp Premier Lava.
|
Article |
Description |
|---|---|
|
Install Spectra SP1 from a supplied ISO file. |
|
|
Install Orchid from a supplied ISO file. |
|
|
How to use the Bp Premier Site Support Utility utility to extract logs from Bp Premier. |
|
|
View patient record access — Bp Premier Site Support Utility |
How to use the Bp Premier Site Support Utility to see which users have accessed patient records. |
|
April 2024 QLD WorkCover certificate update. |
|
|
Scripts for automating eOrder onboarded labs for Saffron SP1 |
Two scripts for automatically merging contacts, or providing a list of details for manual configuration. |
|
Use TeamViewer to log in remotely and run a console session. |
|
|
How to extract Windows system and application event logs. |
|
|
How to add a custom item if necessary while waiting for an MBS or DVA schedule update in a monthly Data Update. |
|
|
How to resolve the Insufficient Memory error. |
|
|
Run the TX utility to resolve RX errors. |
|
|
Install TeamViewer QuickSupport for access by BPS Support. |
|
|
How to resolve document viewer issues in Bp Premier versions Lava and later. |
|
|
How to run Database Search queries to obtain data specific to My Health Record. |
|
|
How to install and run the Document Database Merge Utility. |
|
|
With guidance from Support, these scripts are to be utilised by sites that receive a Suspect Database error when attempting to launch Bp Premier. |
Last updated: 26 March 2025.
AU 