Upgrade to Bp Premier Saffron, out mid January

Upgrade from any version now! Quick checklist | Upgrade from: Jade | SP1 | SP2 | SP3 | SP4

Set up Bp Messaging Service

The Best Practice Messaging Service is used to manage Bp Comms communications between Bp Premier and external gateways. In the Jade release, its sole use is to used to facilitate communication between Bp Premier and the Best Health App.

Most of the configuration for this service is automatically set up when you install the upgrade. However, you may need to engage your practice's IT support to ensure that any network firewalls allow incoming and outgoing connections to and from the Best Practice Messaging Service. You can also nominate one or more users to receive an internal Bp Premier message on login if the service is stopped.

Enable firewall access

The Best Practice Messaging Service is visible in the Windows Services screen.

Bp Messaging Windows Service

If this service appears in the list, and you have enabled Bp Comms in Bp Premier Configuration, but messages are not being forwarded, you may need to check that your network firewall is allowing the Best Practice Message Service to communicate through TCP/IP ports.

Information on checking firewall ports after installation is provided in Troubleshoot general client connections.

Warn a user when the Messaging Service stops

  1. From the main screen of Bp Premier, select SetupConfigurationMsg Queue tab.
  2. Bp Msg Queue tab

  3. Tick Send a message to these users....
  4. Tick the users that you want to receive an internal Bp Premier message if the message service cannot be contacted.
  5. Click Save to save your configuration.

Configure the Message Service Machine Name

The Best Practice Messaging Service is deployed by default on your Bp Premier database server machine. When the Messaging Service starts for the first time, the configuration setting that stores the location of the Messaging Service is updated to your server machine name; this allows client installs of Bp Premier know where to send messages.

If for some reason Bp Premier can not connect to your database server via machine name (for example, DNS issues on your network), you can configure the messaging service to connect via IP address.

To configure the Message Service Machine Name:

  1. From the main screen of Bp Premier, select SetupConfigurationMsg Queue tab.
  2. From the top list, select a queue.
  3. Click the Edit Machine Name button.
  4. Edit Machine Name for Messaging Service

  5. Enter the IP Address or machine name of your server.
  6. NOTE  If you are unsure how to obtain the IP Address of your server, contact your IT technician.

  7. Click OK.
  8. Repeat step 2 to 5 for each queue in the list.
  9. Click Save.