End of support for older versions

Please note that as of 30 June 2020, Bp Premier version Jade has been sunset. Jade service packs 1, 2, and 3 are still fully supported.

Best Practice Software regularly provides new releases of our software, so that you have the latest mandated regulatory requirements and a range of software improvements covering security features, fixes to known software issues, and new software features. However, regular software releases present an increasing challenging to our Support team to continue supporting customers using older versions of Bp Premier.

Best Practice Software will begin 'sunsetting', or ceasing support, for older versions of Bp Premier in late 2019. When a new version of Bp Premier is released, Best Practice Software will provide notice that support will cease for an older version in approximately six months from that date.

The sunset schedule began with Indigo Service Pack 2 in April, which gave six months notice that support will cease for all versions of Bp Premier prior to version Lava SP3.

The following table provides a schedule of current and future sunset versions and dates.

Bp Premier Version

Build No

When Bp releases this version

Support ceases on this date

Jade

1.10.0.880

Jade SP2

30 June 2020

Indigo SP2

1.9.1.864

Jade SP2

30 June 2020

Indigo SP1

1.9.1.863

Jade SP2

30 June 2020

Indigo Rev1

1.9.0.856

Jade SP1

27 March 2020

Indigo

1.9.0.846

Jade SP1

27 March 2020

Lava SP3

1.8.8.810

Jade

10 January 2020

Lava SP2

1.8.7.804

Indigo SP2

02 October 2019

Lava SP1

1.8.6.801

Indigo SP2

02 October 2019

Lava

1.8.5.754

Indigo SP2

02 October 2019

Summit

1.8.4.642

Indigo SP2

02 October 2019

‘Ceasing Support’ includes the provision of version-specific templates, old reports, minimum software requirements, and access to Bp Premier Support.

The online Lava and Indigo Knowledge Bases will continue to be available users of the software.

The release after Jade SP2, which is anticipated in the first half of 2020 will remove old reports from Bp Premier entirely.

What should I do if I'm running a version that will soon be sunset?

The following instructions summarise how to upgrade your version of Bp Premier to the latest version. You may require your IT services provider.

  1. Review the What's new page to find out what the latest Bp Premier version is. Download and review the release notes from the What's New page for all versions between your current version and the latest version to see the new features that have been added and if you need to take any action at your practice to work with the new features.
  2. Review the system requirements for the latest version of Bp Premier. If your server or workstations do not meet the minimum requirements, you may need to upgrade your hardware or database before you can proceed with a program update.
  3. Update to the latest drug database update if you haven't already. Instructions for downloading and running a data update are here.
  4. Download the latest program update from the corporate website.
  5. Back up the Bp Premier database and test that the backup can restore successfully.
  6. Outside of regular practice hours, run the latest program update on the Bp Premier server. Follow the instructions on screen in the upgrade wizard.
  7. Review the release notes for the upgrade version to see if you need to perform any post-upgrade configuration.