Get Started
Set up
Clinical
Patient Comms
Management
Tools & Utilities
Title
Online Claiming: EasyClaim and Tyro
This stepthrough article is for practices that process direct bill and private practice claims by EasyClaim through a Tyro terminal, and describes how to:
- Activate EasyClaim for direct bill and private practice accounts.
- Process an invoice through EasyClaim.
- Review sent EasyClaims and resend unsent claims.
- Correct and resubmit an EasyClaim.
- Troubleshoot some common errors that may occur during online patient claiming.
The steps in this article assume that you have set up all of your minor IDs, installed your Medicare certificates, and tested that online patient claiming and Tyro work for your Bp Premier installation. If you have not set this up already, see the following articles for more information:
- Set up Online Claiming for single Minor ID
- Set up Online Claiming for multiple Minor IDs
- Configuring Medicare Certificates
- Configure Tyro
- Configure Tyro for Direct Billing
Enable in Setup > Configuration
Enable Medicare Easyclaim through the Bp Premier configuration screen.
- Log in to the Bp Premier server as a user with administrator permissions.
- Select Setup > Configuration from the main screen. Select the Online claiming tab.
- From the list of check boxes at the top of the screen, select:
- Send via Patient Claiming if Easyclaim is not configured.
- Send via Easyclaim if Activate Easyclaim Private Patient Claiming is also selected here.
Activate Tyro Integrated EFTPOS | Always tick this option to use your Tyro terminal to process EasyClaims. |
Activate Easyclaim Private Patient Claiming | Tick this option if your practice will be sending private practice claims by EasyClaim. |
Always send private patient claims by best available method | Tick this option to default the Payments screen to: |
Activate EasyClaim Bulk Bill claiming | Tick this option if your practice will be sending Direct Bill (bulk bill) claims by EasyClaim. |
Easyclaim for direct bill
Bulk Bill Easyclaims make it possible to bulk bill a patient and send their claim to Medicare via Tyro without having to batch the invoice. You also do not have to print the DB4 forms when using Tyro Bulk Bill Easyclaims. A patient assigns the right to the practice to claim on their behalf by answering a question on the Tyro terminal.
If the Easyclaim button does not appear, the account may have services or service details that cannot be processed through Easyclaim, or Tyro may not be configured correctly. See Which items cannot be sent via Easyclaim? for more information.
DVA Direct Bill accounts cannot be processed via Easyclaim.
Process a Direct Bill Easyclaim
Tyro bulk bill Easyclaims can be processed and claimed directly from the Account Details screen. You do not need to pay the account from the Payment Details screen first, or batch for sending.
- After the doctor has finalised the visit, open the account from the appointment book.
- Select ‘Medicare Direct Bill’ from the Bill to: drop-down.
- Click Easyclaim. The Tyro Medicare EasyClaim screen will appear while the claim is being processed, and will report the outcome of the claim:
The Pay Now button will become the Easyclaim button.
Outcome | Form printed | Claim status |
---|---|---|
The claim is immediately assessed by Medicare and, if approved, a success message will appear. | Tyro will print a Medicare claim receipt (the equivalent of the Bulk Bill Assignment of Benefit form) for the patient | Approved |
The transaction is cancelled on the Bp Premier screen or the Tyro terminal. | Tyro will print a docket to indicate ' Claim Cancelled'. | Cancelled |
The claim is rejected and the rejection will be displayed on the Tyro terminal. | None. | Rejected |
What do I do next?
Regardless of Approved, Cancelled, or Rejected, Bp Premier will return to the Account Details screen. If the claim was approved, you can exit from this screen.
Just like Online Batches, the practice is paid for the service via Medicare overnight. Bp Premier is not updated until you run the Check for Payments process. For Tyro Bulk Bill Easyclaim, run the Check for Payments from the Tyro Transactions screen. You can also use this screen to review any rejections.
Depending on the reason for rejection, you may be able to send the claim again via Easyclaim, Batched Direct Bill, or Patient claiming. Try a different payment method, or wait a short while and click Easyclaim again to reprocess the payment.
The Tyro Transactions screen can be used to review any rejections and resubmit via an Online Batch or have the patient pay privately.
NOTE Medicare Easyclaim has a 5 minute delay before you can resend the claim to Medicare. You can wait 5 minutes or send the claim via Batched Direct Bill or Private Patient Claiming.
Easyclaim for patient claiming
Easyclaims patient claiming is used when a patient fully or partly pays a private invoice and the claim is submitted to Medicare via the Tyro terminal. When a patient pays through the Integrated Tyro solution, payment and claim are submitted one after the other in real time. Tyro payments are processed from the Payment Details screen like any other payment.
The following steps assume that the patient is paying the full amount. If the patient is only paying part of the full amount, see the next panels.
- Click in the payment method the patient is using: Cash, EFT, Credit Card, Direct Credit, or Cheque total. If you select EFT or Credit Card, the Use Tyro checkbox will appear and will be ticked automatically.
- You only need to change the MID from the default if you are depositing the payment into another provider's account. For almost all transactions you do not need to change this field.
- Tick Pay full amount at the top of the screen. Bp Premier will enter the amount owing into the selected payment method and the Payment total fields, and select all items in the invoice.
TIP If the Send via Easyclaim check box is invisible or greyed out, the invoice being processed contains items that cannot be claimed via Easyclaim. See What can you claim with Tyro? for more information. These items may be able to be transmitted by Online Private Patient Claiming.
- Select the rebate claim method the patient wants to use at the bottom of the Payment details screen.
- Click Process. The Tyro Terminal will activate, and Bp Premier will display prompts to guide you through the rest of the payment process:
- Swipe / Insert Card
- Enter PIN or Approved signature?
- Select Account type to use
If the payment is ‘Approved’, Tyro will print a docket. The docket is the ‘Merchant’ copy for the practice to keep for reconciliation purposes. A prompt will appear on the screen if you wish to print a copy for the patient.
- If the claim was not successful, the patient must try another claim method or different card.
If the payment is ‘Declined’, the Tyro docket will contain an error message. Bp Premier will return to the Create Account screen so that the payment can be processed again.
The final step is to transmit the claim to Medicare.
- If the Send via Easyclaim option was ticked, the Tyro terminal will automatically start transmitting the claim to Medicare.
- If the patient paid by Cash, Cheque, or Direct Credit, a receipt will not have been generated during the payment process. After the claim has been processed, click Print Receipt to print a receipt for the patient.
Approved
The claim is immediately assessed by Medicare and, if approved, the message Claim approved. Swipe / Insert EFTPOS cardwill appear. Ask the patient to insert or swipe their EFTPOS card they want to rebate paid into, and enter their PIN if required by the card type. The rebate will be deposited immedidately to that account.
Tyro will print a Medicare claim receipt for the patient indicating the benefit rebated to their bank account. Bp Premier will return to the Payment details screen so you can print additional receipts if you need to.
Cancelled
If the transaction is cancelled on the Bp Premier screen or the Tyro terminal, Tyro will print a docket to indicate ' Claim Cancelled' . Bp Premier will return to the Payment details screen so the payment can be processed again.
Rejected
Depending upon the reason for rejection, you may be able to send the claim again via Easyclaim or Patient claiming. Bp Premier will return to the Payment details screen so the payment can be processed again. Tick a different checkbox to try a different method and click Process to reprocess the payment.
NOTE Integrated Medicare Easyclaim has a 5 minute delay before you can resend the claim to Medicare. You have the option to wait 5 minutes or send the claim via Private Patient Claiming.
Payment and claim through Tyro is now complete.
Patient is not paying the full amount
The steps are slightly different if the patient is not paying the full amount.
Patient is paying the gap
If the patient is only paying the gap between the practice fee and the rebate:
- Click in the payment method the patient is using: Cash, EFT, Credit Card, Direct Credit, or Cheque total. If you select EFT or Credit Card, the Use Tyro checkbox will appear and will be ticked automatically.
- You only need to change the MID from the default if you are depositing the payment into another provider's account. For almost all transactions you do not need to change this field.
- Tick Pay gap at the top of the screen. Bp Premier will enter the amount owing into the selected payment method and the Payment total fields, and auto-allocate payment to the services in the invoice.
Patient is making a zero gap payment
If you are processing an Easyclaim transaction where the patient is not paying any money:
- Leave all the payment fields empty.
- Leave Use Tyro unticked.
- Tick the invoice lines to be processed in this transaction.
- Tick Send via Easyclaim and click Process to process the account.
Easyclaim after a Tyro payment
If you cancelled out of the Payment details screen after processing the payment, but before sending the claim via Easyclaim or Patient Claiming, you can still send the claim to Medicare if the patient is still present at the practice.
IMPORTANT You can only perform this procedure on the original payment date.
- Open Management > Patient Billing History from the main Bp Premier screen. The Billing History screen will appear.
- Click the folder icon from the toolbar or select File > Open Billing History. The Select Patient screen will appear.
- Enter the patient's name, highlight the patient in the list of results, and click Select.
- Tick Show payments/deposits at the top of the screen.
- Highlight the payment in the list you want to claim for. Right-click and select Send online patient claim. The Payment details screen will appear.
- Select Send via Patient Claiming or Send via Easyclaim check box and process the claim.
Review Easyclaims
Direct Bill Private Patient Easyclaims are managed through the Tyro Transactions screen. Select Management > Tyro Transactions from the main Bp Premier screen.
The top half of the screen shows each service that has been transmitted via EasyClaim to Medicare, including any amounts paid by Medicare, the transaction result, and status of the submission and any errors that may have occurred.
The bottom half of the screen shows the transactions associated with the selected service with information including Transaction Date, Transaction ID, Transaction Status, ClaimID that Medicare processed the transaction in, and the user who sent the service to Medicare. If an error has occurred, the row will also show the error message. If an adjustment has been made to the service, the Adjustment column will show the action taken.
The Transaction Result column in the top half indicates whether the service was successfully sent to Medicare or not (success or error).
The Transaction Status column can show the following values:
Status | Description |
---|---|
Unpaid | The service has not yet been paid by Medicare. |
Failed | Failed to be sent to Medicare. |
Paid | Paid in full by Medicare. |
Received | Medicare have processed the service but there is an error to be actioned. |
Resent via Medicare Batch | Service was not paid by Medicare and a user has adjusted the service so it can be corrected and sent via Online Claiming Batch. |
Finalised | Service was not paid by Medicare and a user has adjusted the service so it can be corrected to either Change Billing, Accept fee paid, or Write off. |
TIP When a service contains an error from the Bulk Bill Integrated Report, details about the error are shown in the Transaction Notes column in the transaction list.
From this screen, you can:
- Check for payments, which will update the status of services to indicate if they have been paid
- View the Patient Billing history and the Payment and Processing reports
- Adjust billing for a service (for claims with a status of ‘received’)
- Copy the EasyClaim Transaction ID (required for contacting Medicare to cancel processed claims).
Check for payments
When you first open the Tyro Transactions screen, by default the screen will show transactions of type Bulk Bill Easyclaims and will list all services that have been successfully transmitted to Medicare for the for the past month.
- From the Tyro Transactions screen, select a Transaction Type of ‘Bulk Bill Easyclaims’.
- Click Check Payments in the top right. Bp Premier will contact Medicare and attempt to download the Bulk Bill Payment and Processing reports for claims sent since the last payment check, and report on the success or failure of the payments check. Any services that have been paid will be updated and services which were rejected will be marked with their exception message,
- The Payment and Processing Reports can be printed from this screen or from the View menu.
What are the payment and processing reports?
EasyClaim Payment report
The EasyClaim Payment report is similar to the Online Claiming Payment report.
A Payment report will exist for each deposit into the practice’s bank account. The top section of the screen will show each Payment run (deposit) that has been processed and paid within the date range specified, together with the payment amount and bank account details.
The bottom section shows the transactions that were paid as part of that payment run. Transactions are grouped by provider to make it easier to identify when payments for multiple providers are paid into the one bank account by Medicare. This report can be printed if you require a hard copy.
EasyClaim Processing report
Processing reports show the exception list of all services where the amount paid was not the same as the amount claimed.
The top section shows a report for each provider that had services processed for them on a given date. The bottom section shows the related Claim ID, total benefit paid and total claimed amount, transaction ID, invoice ID, and patient details. Below this information, each item number claim and any errors relating to that item is listed.
Correct or refund Tyro payments and rebates
Once the check for payments has been run, you will need to action any services with the Txn Status 'received' as these have not been paid. Services with this status will have an error which needs to be addressed.
With Easyclaim services, you can:
- Adjust a direct bill service
- Cancel and refund a whole payment
- Cancel an EasyClaim rebate
Adjust a direct bill service
Once the check for payments has been run, you will need to action any services with the Txn Status 'received'. Services with this status have been processed by Medicare, but there is an error to be addressed.
To identify the items that need action, filter the Tyro Transactions screen to show:
- Transaction Type of ‘Bulk Bill Easyclaims’
- Transaction Result of ‘Success’
- Transaction Status of ‘Received’.
Some common reasons an Easyclaim direct bill may need adjusting include:
Reason | Explanation or example |
---|---|
Maximum number of services for this item already paid | This may occur when claiming for a care plan items or similar, where you can only claim one per patient per year |
No benefit payment for services performed by this provider | Can occur if the provider is not entitled to claim the service |
Bulk bill additional item claims incorrectly | This can occur due to another related item being rejected |
Rejected in association with another item in this claim | This can occur due to another related item being rejected |
Service cancelled at providers request | Occurs when the practice has called Medicare to ask that the claim be rejected due to a mistake. |
- Double-click the service you want to adjust, or right-click and select Adjust Service. The Adjust billing window will appear.
- Select the radio button that corresponds to the adjustment you want to make:
- Click OK to apply the billing adjustment to the service and return to the Tyro Transactions screen.
Field | Description |
---|---|
Accept fee of | This will only be active if the service has been part paid. Select this option if you wish to mark the item as reconciled and accept this payment. |
Resend via Medicare batch | Select if Medicare has had an issue on their end and they have requested that you resend the item. The item will be resent in an online claiming batch. You cannot resend a direct billed service through Tyro. |
Change billing | Select if this service will not be paid by Medicare Direct Bill and you wish to change the billing type to another method. The service will be removed from the list, but will be present when the Transaction Status changes to ‘Received’. When you view the account in the Patient Billing History, the Billed to field will reflect the change. Adjust the invoice from this screen and send to the new payer. |
Write off service | Select where Medicare will not pay the service and you have no opportunity to recover the cost via another method. Writing off removes the service from the invoice, or, if only one service exists, writes off the entire invoice. When you view the account in the Patient Billing History, the Status field will show Written off or Part Written off. |
Right-click a service and select Patient Billing History to open the Patient Billing History screen, if you need to view or adjust invoices.
Cancel and refund a payment
Because of the speed with which Tyro processes payments and Medicare rebates, cancelling or refunding payments processed through Tyro are not straightforward. These instructions describe how to cancel a rebate and refund a payment made through Tyro.
Reverse the payment in Tyro
Refer to your Tyro terminal documentation for more information. Your terminal must be enabled to process refunds. As a security measure, you will need the Refund password set by your practice when first activating the Tyro terminal.
Reverse the payment in Bp Premier
IMPORTANT Tyro Medicare Easyclaim rebates to the patient are immediate. Adjustments to the Account or Payment cannot be made after the claim is approved. If you reverse a payment, you must take into account how any related claim has been transmitted, and you must contact Medicare to arrange cancellation.
- Select Management > Patient Billing History from the Bp Premier main screen.
- Search for and select the patient from the Billing History screen.
- Tick the Show Payments/Deposits checkbox at the top of the screen.
- Highlight the payment and click the Reverse button. Click Yes when Bp Premier prompts 'Are you sure you want to reverse this payment?'.
- Enter a Reason for reversal, or select a reason from the drop-down menu.
- You would normally leave the Credit payment to payer's account? checkbox unticked for Tyro payments. This checkbox creates a deposit in the patient's account, to be deducted from future payments, rather than refunding the amount.
- Any related invoices will change status to ‘Unpaid’, so that the invoice can be adjusted and payment re-entered.
Cancel an EasyClaim rebate
IMPORTANT Tyro Integrated Medicare Easyclaim rebates to the patient are immediate. Adjustments to the Account or Payment cannot be made after the claim is approved. If you reverse a payment, you must take into account how any related claim has been transmitted, and you must contact Medicare to arrange cancellation.
If the patient has had their claim processed via Easyclaim:
Because Easyclaim claims are immediately rebated to the patient’s bank account, you cannot cancel the Medicare rebate directly from Bp Premier. You will need to contact Medicare to arrange for Medicare to cancel the rebate to the patient’s account. You must supply Medicare with the Easyclaim Transaction ID.
To find the Easyclaim Transaction ID:
- Select Management > Tyro Transactions from the main Bp Premier screen. The Tyro Transactions screen will appear.
- Select a Transaction Type of ‘Private Easyclaims’.
- Find the claim that you need to cancel and identify the Transaction ID.
- Right-click the claim and select Copy Transaction ID to clipboard to copy the transaction ID. Use Ctrl+V to paste the ID elsewhere.
Troubleshooting
This article provides a list of return or error codes returned by Medicare after your practice has submitted online claims, and the cause and resolution actions for each code. If a submission has been declined, consult this list before calling Best Practice Software Support to see if you can resolve the problem.
Some resolutions will require your IT Support or a Windows administrator with knowledge of updating environment variables and setting access permissions on folders.
Common Medicare return codes
Medicare Code | Description | Cause | Resolution |
---|---|---|---|
1004 | A session could not be established. |
| Install the Medicare module. See Set up Online Claiming for single Minor ID for more information. |
1006 | PKI Login failure | The Medicare Certificates have expired. | Re-import the Medicare certificates from C:\Program Files\Best Practice Software\BPS\MedicareCerts. See Renew Your Site Certificate Using the PKI Certificate Manager for more information. |
1011 | Unable to find Java Virtual machine library | Java is not installed correctly on the machine. | Install the Medicare module. See Set up Online Claiming for single Minor ID for more information. |
1014 | Unable to locate the EasyclaimAPI class | Environment Variables are incorrect. | Install the Medicare module. See Set up Online Claiming for single Minor ID for more information. |
1705 | Secure Failure | Site Certificates have expired. | Check the Site Certificate Expiry Date. If the site certificates haven't expired, tried recreating the certificate store in a new location. Give the Windows user group 'everyone' full control to the store as well. |
1999 | An undefined error has been detected in Java API | Incorrectly configured environment variables. | Edit Environment Variables > user variables to make sure that TMP and TEMP are the only user-defined variables. Your IT support can assist you with editing Windows user and environment variables. |
2008 | No business object currently exists for the supplied Session ID | Install the Medicare module. See Set up Online Claiming for single Minor ID for more information. | |
2015 | No voucher exists within the session for the supplied VoucherSeqNum | Multiple Thumbprint files exist. |
|
2017 | The Payee Provider specified is the same as the Servicing Provider | They've got Payee Providers in the System with the same provider numbers. | In Bp Premier, go to Setup > Configuration > Payer Allocation and make sure that provider allocation is set up correctly. |
2021 | Invalid directory or directory not found | Client can’t find the HIC.psi file. |
|
2027 | The report does not exist for the given selection criteria | Multiple Thumbprint files exist. |
|
2054 | Date of service is inconsistent with other dates set | Patient's date of birth. | Check that the date of birth is correct in patient demographics. The last modification to a patient demographics is shown down the bottom of the window. |
3001 | Communication error. Check that you have a current internet session. For further assistance contact the Medicare eBusiness Service Centre. | Potential problem with the anti-virus software | There may be an issue with your anti-virus software, or internet service provider. Best Practice Software cannot resolve this issue. Contact your anti-virus vendor or Medicare eBusiness. |
3004 | The request cannot be dealt with at this time because real-time processing is not available or the system is down. Contact the Medicare eBusiness Service Centre for further assistance. | Reinstall the Medicare module. See Set up Online Claiming for single Minor ID for more information. If that does not resolve the issue, edit Environment Variables > user variables to make sure that TMP and TEMP are the only user-defined variables. If that does not resolve the issue, the Medicare servers may be experiencing high volume issues. Try resubmitting at a later time if possible. This error message has also been caused by some antivirus software. If an OPV check works but the transmission still fails, try temporarily disabling your antivirus or firewall and resubmit. | |
3008 | The sending Location could not be identified at the Client Adaptor |
| |
9003 | The provider is identified as inactive for Online Claiming purposes. Contact the PKI Customer Service Centre for assistance. | The provider is not marked as 'Active' in the Medicare Servers. This may be due to the registration not being completed correctly. | Contact Medicare e-Business to confirm the provider is active. You may need to complete a Change of Bank Details form again. |
9010 | The software product used to create the transaction is not certified for this function. Contact the Medicare Australia eBusiness Service Centre for further assistance. | Best Practice is trying to transmit using another products Medicare Module. | Reinstall the Medicare module. See Set up Online Claiming for single Minor ID for more information. If that does not resolve the issue, edit Environment Variables > user variables to make sure that TMP and TEMP are the only user-defined variables. If the user variables Easy_Parm_3 or Easy_Parm_4 exist, AND your practice does not use a proxy server for online claiming, delete these variables. |
9111 | If createCryptoStore - a PSI Store already exists in the nominated folder. Otherwise a problem has been encountered using PKI services. Repeating the function call should be successful. | Unable to access the certificate store in the correct manner. | This issue can indicate a few causes, such as MAOL not set up correctly. However, this message is usually related to permissions.
This issue can also be caused by not enough space on C:\ Drive. |
9119 | The provider is identified as inactive for Online Claiming purposes. Contact the PKI Customer Service Centre for assistance. | The provider is marked as inactive in the Medicare System. Their provider number may not be registered or updated. | Best Practice Software cannot assist with this issue. Contact Medicare to reactivate the provider. |
9121 | Desecure failure at Medicare. Contact the PKI Customer Service Centre for assistance. | Certificate cannot verify when attempting OPV. | Site certificate imported may have used SHA-2 encryption. You will need SHA-1 site certificates for Medicare Online Claiming. If these have not been supplied as part of your original site certificates, contact Medicare eBusiness to obtain SHA-1 site certificates for use with Bp Premier. |
9123 | The HCL certificate used to sign the transmission is not the certificate currently registered against the location ID. | Only one site certificate can be linked to a single minor ID. | Your site may have received a new site certificate (for example, because the practice has changed owners) and the old certificate has not yet been removed at Medicare's end. Contact Medicare eBusiness to remove the old certificates. |
9127 | Requested Location Encryption Certificate not found in the PSI Store | fac_encrypt.p12 was not imported correctly or at all. | Re-import the Medicare certificates from C:\Program Files\Best Practice Software\BPS\MedicareCerts. See Renew Your Site Certificate Using the PKI Certificate Manager for more information. |
9201 | Invalid format for data item | Invalid characters in patient name | Characters accepted are: alphanumeric characters, apostrophes, hyphens, and spaces. However, spaces must not appear immediately before or after apostrophes and hyphens. The issue is usually caused by leading or trailing spaces as per the examples below:
SQL queries are available that are supplied with Bp Premier and can be imported into the Database Searchtool to search for patients with invalid names. |
9202 | Invalid value for data item. The data element does not comply with the values permitted or has failed a check digit check. | Check that the Windows system date and time is correct and set to the correct time zone. Reinstall the Medicare module. See Set up Online Claiming for single Minor ID for more information. | |
9217 | Authorisation date is a date in future | Potentially a problem with the Time Zone set on the computer that has created the service. | Check that the Windows system date and time is correct and set to the correct time zone. |
9308 | Referring Practitioner's Provider Number must be supplied. | The Provider number for the referring Doctor hasn't been updated in the Contacts screen. | Enter the Provider Number into the Contact Details for the referring Provider. |
9325 | Service type not supplied | Reinstall the Medicare module. See Set up Online Claiming for single Minor ID for more information. Edit Environment Variables > user variables to make sure that TMP and TEMP are the only user-defined variables. If the user variables Easy_Parm_3 or Easy_Parm_4 exist, AND your practice does not use a proxy server for online claiming, delete these variables | |
9342 | The Payee Practitioner supplied is the same as the Servicing Provider. If both are the same, only one of the Servicing Provider should be completed. | They've got Payee Providers in the System with the same provider numbers. | In Bp Premier, go to Setup > Configuration > Payer Allocation and make sure that provider allocation is set up correctly. |
9602 | This claim cannot be lodged through Medicare Easyclaim. Please submit the claim via an alternative Medicare claiming channel. | OTS has advised that this can be caused by an issue with the Medicare card number. | The claim must be manually submitted to Medicare. |
9641 | A restrictive condition exists |
| Ensure that you have entered the correct restriction codes under Add item when creating the invoice, such as 'Separate Sites', or 'Not related'. |
Bp Premier crashes without generating any errors or logs when you perform a Check for Payments or an OPV lookup. | Java has not been installed correctly. | Uninstall the old version of Java first, then run the MAOL utility to re-install Java. See Set up Online Claiming for single Minor ID for more information. See Updating JAVA on Bp Premier server and workstations for more information. |
General troubleshooting steps
If you receive a generic error message, a code not included in the list above, or the following message, follow the resolution steps below to see if the problem is resolved before you call Best Practice Software Support.
Step | Knowledge base articles |
---|---|
1. Ensure that all five Medicare certificates are present in Setup > Configuration > Online Claiming. | Renew Your Site Certificate Using the PKI Certificate Manager |
2. Ensure that the two site certificates are present in the same location. | |
3. Ensure that all of the certfiicates have a valid start date and expiry date. | |
4. Ensure that the MinorID in Setup > Config > Online Claiming > Check certificate expiry has been entered. | See Set up Online Claiming for single Minor ID for more information. |
Feedback