Converting from ProMedicus

The following instructions describe how to convert data from ProMedicus practice management software. Read the checklist summary in Conversion Checklist before following the instructions.

Download Guide

1. Read all documentation

To assist you in the conversion process, we have provided comprehensive documentation to guide you through the steps required such as installing the Bp Premier product, performing a trial conversion, checking the converted data, configuring your system and then going live with the software in your practice.

2. Check prerequisites

Obtain up-to-date version of Bp Premier

Please check with Best Practice support via phone on 1300 40 1111 or email support@bpsoftware.net.

NOTE  If an (old) previous installation of Bp Premier is present on the server, you should either upgrade to the latest version or uninstall completely and reinstall if the version is too old to upgrade.

Obtain latest conversion utility

Please check with Best Practice support via phone on 1300 40 1111 or email support@bpsoftware.net prior to running the conversion to ensure that you have the most update to date ProMed Conversion utility to use.

Confirm Hardware Requirements

Ensure all machines that will run Bp Premier meet the System Requirements.

Confirm Hard Disk space

By default, Bp Premier program files and databases are installed to the C:\ drive. It is recommended that prior to GO LIVE that an estimate of the disk space requirements is made to ensure that there is sufficient space on the server on the C:\ drive to cater for:

• Size of the Bp Premier databases (following the import of your clinical data)
• Sufficient room for expansion of the databases due to normal operation.

If compressed backups are to be performed, there will need to be free space approximately twice the size of the Bp Premier databases to allow for temporary files to be created during the backup process (i.e. 6 GB of databases will need approximately 18GB free space to perform compressed backups)

To check the size of the databases following the data import, check the size of the databases stored in the folders. These are the default locations. You may have installed your data to another folder during installation:

• SQL Express 2008 Installations - C:\Program Files\Microsoft SQL Server\MSSQL10.BPSINSTANCE\MSSQL\DATA
• SQL Express 2008R2 Installations - C:\Program Files\Microsoft SQL Server\MSSQL10_50.BPSINSTANCE\MSSQL\DATA
• SQL Express 2012 Installations - C:\Program Files\Microsoft SQL Server\MSSQL11.BPSINSTANCE\MSSQL\DATA
• SQL Express 2014 Installations - C:\Program Files\Microsoft SQL Server\MSSQL12.BPSINSTANCE\MSSQL\DATA
• SQL Express 2016 Installations - C:\Program Files\Microsoft SQL Server\MSSQL14.BPSINSTANCE\MSSQL\DATA

3. Will staff require training?

Consider whether any staff will require training. You will find details on the training that Best Practice offer on our web site www.bpsoftware.net/learning.

4. Check data condition

Make sure your ProMed data is in the best possible condition 'BEFORE' converting to Bp Premier.

• Synchronise your data with any third party billing package
• Run any maintenance functions that might be required
• Ensure that there are no unallocated results and documents.

5. Perform a Trial Conversion

A Trial conversion must be performed a minimum of two weeks prior to the date you wish to go live with Bp Premier. If you are unsure how to perform any of the processes, contact your IT technician for assistance.

Why a trial conversion?

• To ensure that the source data converts successfully and correctly
• To resolve any issues related to the conversion prior to the GO LIVE
• To allow you to understand the process and identify the time required to complete the conversion
• To ensure that Bp Premier meets your surgery's clinical and / or management requirements prior to purchase.

IMPORTANT  When running the conversion on a virtual machine, the utility must be executed through a console connection, for example, TeamViewer, LogMeIn.

Start trial conversion

1. Ensure that you have read all the documentation and have addressed all the Prerequisites listed at the beginning of this document.
2. Identify a secondary computer that can be used for the conversion machine:
   • Must meet System Requirements.
   • Must also meet the hardware requirements recommended for ProMed.
   • Check that the hard drive (c:\ drive) on the conversion machine has free space equal to at least 2.5 times the size of the ProMed uncompressed backup. A Solid State Drive with high read and write speeds is recommended.

3. Ensure that the live version of ProMed is closed on all workstations and the server.
4. Backup your ProMed data as per the recommended method. Ensure that documents are included in the backup if they are stored outside of the database.

5. Install ProMedicus on the conversion machine and restore the latest backup

   • Install ProMedicus as per the recommended method
   • Restore the ProMedicus backup made above including your documents.
   • Install a Firebird ODBC driver
   • Identify the location of the ProMedicus .GDB databse (i.e. c:\promeddata\)
6. Restore the ProMed backup taken above. Make a note of the name of the instance and the location of the documents folder (if stored outside of the database).
7. Install Bp Premier as a Server installation on your conversion machine.
   • A reboot may be required at the end of the installation
   • If using a Terminal Server, you must always install applications & updates via Add/Remove Programs
8. Check that the drug database date in Best Practice is up to date. Check this against the Best Practice Software website www.bpsoftware.net/resources/bp-premier-downloads/ and download and install any more recent data updates. See Updating the drug database for more information.

TIP   To check the drug (data) database version you are currently using, log into Bp Premier on the server and select Help > About.

9. Ensure that the machine does not have any scheduled tasks that could affect the performance of the machine or the network (i.e. scheduled backups, router reboots, server reboots, windows updates, etc).
10. Turn off any background processes such as results importing, backups, etc.
11. Install the ProMed conversion utility. This will put an Icon on the desktop.
12. Double click on the ProMed conversion icon to start the conversion.

Conversion instructions

1. The ProMedicus to BP Conversion screen will appear providing a brief overview on the conversion, please read the overview. Click Continue to proceed with the conversion.

2. The Start screen will appear. Click Start to continue with the conversion.

3. The system will now ask for the location your ProMedicus data. This will be the folder that the database files with the extension .GDB reside in. Click Ok to continue.

4. You will be prompted for your Best Practice Software licence details. As you are running a Trial conversion, tick the box Evaluation only. Click Continue.

5. The conversion from ProMedicus to Bp Premier will now take place. Depending upon the size of the data this may take some time. Overall times can range from a few hours to 6 days with an average being 24 hours.

Complete trial conversion

A screen will appear to indicate that the conversion is complete and whether any errors were encountered. Check each log to confirm whether any errors occurred.

Conversion order

IMPORTANT   Financial data is not converted.

Before continuing any further:

1. Close the Conversion complete screen.
2. Browse to the folder C:\Program Files\Best Practice Software\BPS\
3. Run the file called Attach databases.EXE. The Attach databases screen will appear .



4. Click the Run button to continue. The Attach database process can take from 1–15 minutes depending upon the number of document databases. When complete a screen will appear showing all the databases that have been affected. Click Ok to close this screen.

6. What to check

Check conversion logs

After performing a Trial conversion, please check the log files generated during the conversion process. These will be found in the folder 'C:\Documents and Settings\All Users\Application Data\Best Practice\Log' or 'C:\ProgramData\Best Practice\Log' (depending on the windows version). There will be a number of files such as BPSConversion.log, UnmatchedCurrentRx, UnmatchedPrescriptions, etc.

IMPORTANT   It is important to check these logs carefully to identify what could not be converted and ensure that there have been no errors recorded during the conversion that need to be addressed.

IMPORTANT  Best Practice Software recommends that the principal doctors perform a thorough check of as many patient files as possible to ensure that data is present and accessible. Open a range of new to long term patients from your current software application and compare that the same data is available in Bp Premier. Also check that the last patient seen before the conversion has been transferred over correctly.

Check data

Prepare Go Live plan

Now that your Bp Premier system contains your clinic data, prepare your GO LIVE plan.

TIP  Best Practice Software recommended that you identify any configuration options or preferences that are required to set up the system so that decisions can be made within the practice prior to GO LIVE. Any settings made in the Trial conversion data will be overwritten when you perform the Live conversion. Remember to make note of all the settings you decide upon so they can be quickly re-entered after the Live conversion.

Submit logs and conversion form

When you are confident that all the data has been converted correctly:

1. Email all the log files generated from the latest trial conversion to support@bpsoftware.net and the Best Practice Software Support team member who is assisting you with your conversion. Include your contact details and the practice name.
2. Once both of these have been received, we will issue your practice a Site ID and a 30 day key and invoice to enable you to perform a LIVE conversion. This will be emailed to the email address for the main contact on the Trial Conversion completion form.

Obtain licence key

Shortly after you submit the conversion log and completion form to Best Practice Software you will be issued with an invoice and 30 day licence key. If you have not received your licence key and are ready to start the Live conversion, please contact General Products Support to check on the progress of your application.

7. Start Live Conversion

Once the Trial Conversion process is completed and you have received the 30 day key and invoice, you can perform a LIVE conversion.

1. Update the conversion machine to the latest drug database update identified during the trial conversion. Check the Best Practice Software website bp-premier-downloads to see if there are any newer data updates that need to be applied.
2. Commence the Live conversion following the same trial conversion steps.
3. When prompted for the site ID and licence key, enter details as per the email you would have received from Best Practice Software after submitting the Trial conversion information.

During conversion

1. Ensure the latest release of Bp Premierserver version is installed on your live server. This is the Bp Premier server that will be used during daily operation.
2. Install the latest release of Bp Premier client (select Client when installing) on all workstations. Terminal server users can disregard workstation installation if the data is stored on the terminal server.
3. Open each client installation in turn. When prompted, select the Bp Premier server from the list of servers then close the application.

NOTE  If the list of services box is not populated, check that no firewall hardware or software is blocking ports between server and workstations. See Troubleshoot installation for more information. A utility is available here to assist you in opening the required ports on your server machine.

When the conversion is complete

1. When the Live conversion is completed, check ALL data carefully prior to going LIVE to ensure that data has converted correctly.
1. Check the BPSConversion.log file again to ensure there are no errors indicated.
2. Perform another check of the data to ensure that all data is present and accessible. We suggest opening a range of patients in your current application ( long term, medium term and new patients) and comparing the data with this same patient in Best Practice. We also recommend checking the last patient seen before the conversion to ensure that the most recent data has been converted.
3. Ensure that only valid locations are displayed in Setup > Practice details.

Once you have confirmed that the conversion is complete and the data is correct:

1. If you have not already entered the licence key, do so now.
2. Back up and restore Bp Premier from your conversion machine and restore to your live server.
3. Work through your Go Live plan to set up the various areas that you will be using.

Set up Clinical module 

If you are continuing to use a third party billing package you will need to configure the Link options with Best Practice.

Set up Management module 

1. Log into ProMed and remove any links that existed to your third party billing package to eliminate any conflicts with Best Practice.
2. Ensure that you have turned off any result importing and background process in ProMed so that documents are not imported in the old application rather than Bp Premier.
3. Set up the management module.

NOTE   All doctors should be made aware of the patients listed in any unmatched lists as they will need to correct the patient record when that patient is first seen.