Title

Your practice requires internet access to use Best Health App integration. The following URLs should be allowed for BHA outbound/inbound traffic.

• *ap-southeast-2.amazonaws.com (notice "*", so that all URLs ending with "ap-southeast-2.amazonaws.com" are whitelisted)
• prod.bpbesthealthapi.net
• cognito-idp.ap-southeast-2.amazonaws.com
• cognito-identity.ap-southeast-2.amazonaws.com
• s3-ap-southeast-2.amazonaws.com
• *.bpbesthealthapi.net (notice "*", so that all URLs ending with "bpbesthealthapi.net " are whitelisted)

If applicable, whitelist the above URLs in your antivirus and firewalls to ensure that your server and all machines that will use the Best Health App can access the above URLs.

NOTE  A user will need the user permission Best Health Settings set to 'Add/Edit/Delete' to make changes in the Best Health App Configuration window. See User Permissions for more information.

You must onboard every location where you want to use the Best Health App functionality. Before onboarding your location, check that the location details are correct in Bp Premier by navigating to Setup > Practice details from the main screen. When you are sure the location details are correct, you can onboard on your location for Best Health App:

1. Log in to Bp Premier as a user with access to Configuration.
2. Select Setup > Configuration from the main menu. Select the Bp Comms tab and click Configure Best Health App.



3. Select a user and enter the user's password at the login screen and click Login. The Best Health Settings utility will appear. In the example below, the location 'Gladstone' has already been defined in Setup > Practice Details and the details for this location have been retrieved.



4. Tick Enable Best Health App usage for this location. The tabs in the window will be enabled for editing.
5. You can update the practice details retrieved for this window. However, the details displayed here are for the purposes of app onboarding only, and will not update the details stored in Setup > Practice Details. The details that are entered into this screen will be visible to the users of the Best Health App who are enrolled at your location.
6. You can set the location's Opening Hours, website if the practice has a website, and add a clinic logo to be displayed on the app.
7. If the practice location uses a third-party application to book appointments, enter the Appointment URL used for third-party appointment booking.

This link will be available from the appointment section of the patient's app. Clicking the link will open the URL in the mobile device's browser.

8. Click Save. Bp Premier will submit the request to Best Practice Software for processing. This may take a minute.

Your Best Health App Welcome Pack contains one or more Bluetooth beacons that are configured to be used with your location. The beacon allows patients to check in to their appointment within 30 minutes of the appointment start time if the app has detected the beacon is nearby. Once the appointment start time has elapsed, (60 seconds past the start time), check-in via the app is no longer available.

The beacon needs only to be plugged into a USB power source. The average range for the beacon is 20 meters. If your practice is large or has multiple reception areas, you may need more than one beacon. Best Practice Software provides one free beacon in the Welcome Pack. Additional and replacement beacons are provided at an extra cost.

The placement of the Best Health App beacon is significant, because walls, doors, and other obstructions can impact the beacon’s signal quality. Materials like wood, synthetic materials, and glass possess low interference potential. However, marble, bricks, concrete and metal have relatively high interference potential. Place the beacon away from walls or any obstruction made of material with high-interference potential.

Troubleshooting patient check-in

With Best Health App onboarded and your beacon set up, patients with a Best Health App on their mobile device are able to check in to their appointment after entering your waiting room. If patients are not able to check in from their app, verify the following:

• The patient's mobile device has Bluetooth enabled and active when they enter your practice.
• On Android devices, Location settings must be enabled.
• The beacon starts scanning for patient apps to check in 30 minutes before the appointment starts, and stops scanning at the appointment start time. If the patient enters the practices after the appointment start time, the patient will not be able to check in from their app.

Preferred practice contact method

The Preferred Practice contact method setting is used when sending Bp Comms via mail merge such as Clinical Reminders or clinical-related communications from Follow up Inbox. You can choose SMS or App as your preferred method of sending Bp Comms, if your practice has set up both.

1. Select Setup > Configuration from the main menu.
2. Select the Bp Comms tab.
3. In the Preferred Practice contact method section, select 'App' or 'SMS' from the Primary dropdown menu.



4. If you have more than one Bp Comms method enabled, select it from the Secondary dropdown menu.
5. Click Save.

When you run a mail merge or send a single message from a Bp Premier function, the message will be sent by the default method selected here. If a patient is not set up to use either App or SMS, the communication will be sent via Letter.

This below table gives examples of how patient communication will be sent given various setups in Preferred Practice contact method. In the below scenarios it is assumed that the patient has consented to receive all types of communication via Bp Comms.

A Bp Comms credit code contains a dollar amount that can be used for sending Best Health App and SMS messages, as well as electronic prescription tokens. Contact Best Practice Software Sales to obtain a Bp Comms credit code. You may have also received Bp Comms credit as part of a Best Health App Welcome Pack.

How Much Bp Comms Credit Do I Have?

The balance of your Bp Comms credit is often displayed when you send a Bp Comms message. This information is located at the bottom of the screen and displays how many SMS or App messages you could send using your remaining credit. You can also view your available credit by navigating to Setup > Configuration > Bp Comms.

Top up Bp Comms Credit

If a user has permission to access Configuration, he or she can top up the Bp Comms credit at any time.

1. Contact Best Practice Software Sales to obtain a Bp Comms credit code.
2. Go to Setup > Configuration and select the Bp Comms tab.
3. Under Bp Comms credits, enter the code you received into Enter code to top up credit and click Validate. Bp Premier will update the Credits Remaining and Unused messages values.



4. Click Validate. The Credits Remaining value should be increased by the top-up amount. It will also indicate how many SMS or Best Health App messages you can send with your remaining credits.