Frequently Asked Questions About Bp Comms

Where do you access Bp Comms consent in Bp?

In the patient demographics, there is a Bp Comms Consent button below the Appointment Notes field.

Should we have patients using the Best Health App? How can I find out more about this?

There is plenty of information on our Knowledge Base around the Best Health App. Select Help > Online within Bp Premier and type 'Best Health App' in the search.

If you want to go ahead with using the Best Health App, you'll need to give our Sales team a call to organise a Welcome Pack. Our website has some other great information on this as well: https://bpsoftware.net/best-health-app-overview/.

How do we know if we are registered for BP Comms?

To see if you currently have Bp Comms configured, go to Setup > Configuration > Bp Comms. Click Configure SMS to see if there is any information set up in there. If not, you can also contact our Sales team to help you sign up on 1300 401 111.

If a practice is registered for Best Health App and a patient has the app, do electronic scripts still go as SMS, or do they appear in the app?

When sending electronic prescriptions to patients, the prescribers can choose how to send the token to the patient: SMS, App, or email. They can also print a paper prescription with the token on it if they wish.

Are Bp Comms credits and Bp SMS credits different?

No, they are the same thing. Bp Comms include both SMS credits and Best Health App credits as well. You need to pre-purchase credits which will cover both types of messages.

The Federal government is meeting the cost of SMS and Best Practice is meeting the cost of Best Health App notifications until 31st March 2021.

Once we have organised Bp Comms, is there any particular way we have to configure it in Bp?

Yes, you'll need to purchase SMS credits and configure Bp Comms in the Setup window.

Instructions for this process are detailed on our Knowledge Base which you can access via Help > Online from within the program. Search for 'bp comms'.

For clinical only practices, how do you implement Bp Comms for electronic scripts?

There's lots of information available on our Knowledge Base on how to implement Bp Comms if you want to take a look.

You can access via Help > Online from within the program. Search for 'bp comms'.

Can we start using Bp Comms for electronic scripts now?

Yes, you can upgrade to Saffron and start, or continue to issue electronic scripts sent by token. The cost of SMS is covered by the federal government and Best Practice is covering app notifications until 31 March 2021.

How do patients consent to electronic prescribing via Bp comms?

To send an electronic prescribing token to a patient's mobile phone or email, no consent type needs to be recorded in patient demographics. Consent is implied at consultation when the patient agrees to receive the token by those methods.

However, to send a token to a patient's Best Health App, the consent type of 'Clinical Communications' within the Bp Comms Consent section in the patient record must be enabled, and the patient must be enrolled in Best Health App and have downloaded the app onto their mobile device.

What this the character limit for an sms sent via Bp Comms?

An SMS containing up to 159 characters will use 1 Bp Comms credit. The SMS can be longer than 159 characters, but will cost additional Bp Comms credits.

For example:

• Up to 159 characters = 1 Bp Comms credit
• 159 to 318 characters = 2 Bp Comms credits
• 318 to 477 characters = 3 Bp Comms credits
• 477 to 500 characters = 4 Bp Comms credits.

An SMS cannot be any longer than 500 characters.