Frequently asked questions about setting up Bp Premier users

This article addresses some commonly asked questions about setting up users in Bp Premier.

What should I do if a user is not showing in the appointment book?

If a user is not displaying in the appointment book, check that:

  • In Setup > Users > Edit, the user is set to a category which allows them to have appointments
  • In Setup > Users > Edit, Has appointments has been ticked
  • You are viewing the correct appointment book layout.

What action do I need to take in Bp Premier when onboarding a new provider to our practice?

For everything you need to know about setting up a new provider in Bp Premier, see Set up a Provider.

What should I do if my practice requires an additional Bp Premier licence?

If you wish to add a new provider in Bp Premier, but you do not have enough licences, contact the sales team on 1300 40 1111.

Can I add a custom user category?

No, user categories cannot be manually added.

NOTE  As of Saffron SP3, Contract Doctor and Registrar can now be selected as user categories.

How can I change a user's usual location?

  1. From the Bp Premier home screen, select Setup > Users > Edit. The Edit user details screen will appear.
  2. Select Location Manager.
  3. From the list of locations, highlight the provider’s usual location and tick Usual location in the bottom-left corner of the screen.

The Usual location field in the user details screen will change to the new usual location.

How can I reactivate a deleted user?

After marking a user as inactive or deleting a user, you must wait 7 days until you can reactivate them. The user can be reactivated via the Deleted users Utility.

To access the utility, select the windows start icon, then open the Best Practice Software folder. Click Bp Utilities. The Bp Premier Utilities menu will appear. Click Deleted users. Select the deleted or inactive user you wish to reactivate and click Recover.

See Deactivate a user for more information.

What should I do if the provider number is not saving when creating a user?

Ensure the provider number you are entering is correct. You will not be able to save a provider number in Bp Premier unless the number is valid.

Last updated 22 March 2022

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